Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Ashley Furniture Homestore - Anchorage AK
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Kimberly H

    Date: 08/04/2024

    Ashley Furniture Homestore is umbrellaed under parent company Furniture Enterprises of Alaska. *********************, owner and operator has a monopoly on furnishings and mattress stores in Alaska. Perhaps that is why he believes he can get away with Bait and Switch tactics. Recently I discovered his company did not initially open a service agreement with ******************* for a five year extended Premium Protection Plan warranty his sales person solicited and billed my Synchrony account several hundred dollars for. After formal complaints, including notifying Alaska ************************* Consumer Protection Unit of the issue, ****** sneakily opened a .policy. He got caught when ******************* sent new policy paperwork with dates reflecting delays.When I learned the business owner selling extended warranty receives nearly 60% of plan charges, I demanded cancelation. Which can be done at any time, for any reason per Ashley Furniture Industries corporate mandates and Alaska state law. ********************* ignored certified letter to reimburse. After multiple exhausting weeks of notices, he finally responded arrogantly his store is an independent seller of Ashley products. He claims he can do whatever he wants because he is not bound to Ashley Industries customer policy/care/rights. Now we are forced to pursue small claims action for return.Read the fine print on contracts ****** has created at point of purchase. Do not take any thing said or promised by his sales staff as fact. Especially anything to do with after sale customer service.If you have experienced lack of warranty services or refusal to refund extended warranties on demand, file a consumer complaint with *************************. Hold Furniture Enterprises of Alaska accountable to their business license responsibilities to follow laws.

Ashley Furniture Homestore - Anchorage AK is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.