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Business Profile

Cell Phone Repair

Wasaga Beach Geeks

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Irina M

    Date: 22/01/2024

    ****** ** **** ********* I believe the business has engaged ** ********* ********** providing false information about the repair process and failing to meet the agreed-upon standards. On January 10, 2024, I brought my ****** to Wasaga Beach Geeks after it had been exposed to water damage in Mexico. I initially sought their services based on the promise of a comprehensive repair, as communicated by their employee, Graham. After negotiating a repair cost of $580, Graham assured me that my phone would be returned to me "like brand new." Throughout the repair process, communication was inconsistent and misleading. Graham provided vague explanations about sending the phone to "higher ups" or the "Upper level" without disclosing specific details. Despite my repeated inquiries, he avoided providing transparent information about the location and identity of the third-party repair service he claimed to have used. When I pressed for information on the repair status, Graham informed me of additional damage to the motherboard, which was not disclosed during the initial assessment. I questioned why this critical information was withheld, and Graham stated that he could not guarantee the extent of the damage. Upon attempting to retrieve my phone on January 22, I was met with resistance from Graham. He refused to allow me to charge the device in the store to make sure it was working, and was uncooperative when asked for proof of the components replaced. *** ********* ********** ********* ** ****** ***** ********* ******** *** ************* ****** ************. Upon returning home and attempting to charge the phone, it showed no signs of life. I am now left with a device that remains unrepaired, and I believe Wasaga Beach Geeks has not fulfilled their commitment. ****** **** ******* ****** ******* ********* **** ******** *** ***** ********* ********* **********

Wasaga Beach Geeks is NOT a BBB Accredited Business.

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