About

Local BBB:

BBB Serving Central Ontario

BBB File Opened:

3/1/2008

Business Started:

14/3/2005

Type of Entity:

Corporation

Additional Information

Refund and Exchange Policy

POLICIES

1. SHIPPING POLICY

1.1 SednaVoice provides ground shipping to physical addresses within Canada for a fee.Orders placed before 1:00 p.m Eastern Time will ship the next day.

1.2 SednaVoice provides replacement products during the service subscription period.Shipping fee will be charged for any replacement product. (Please see our Exchange Policy)

2. SATISFACTION GUARANTEED
All our Hosted PBX plans come with a 30 day money back guarantee. If you are not satisfied within the first 30 days we will refund 100% of your money excluding the setup fees.

3. MONEY BACK GUARANTEE
If for any reason you wish to cancel service within 30 days of activation, SednaVoice will refund your money.

To receive the Money Back Guarantee you must follow these guidelines:
* You need to cancel VoIP phone service in writing, or by email within 30 days of your activation date.
* You are responsible for any overage, international, shipping and handling fees, 911 or directory assistance charges.
* Your equipment must be returned within the said 30 days in the original packaging with the UPC or bar code intact.
* You can cancel your service and obtain a return authorization number from SednaVoice by calling 1-866-99SEDNA.
* Equipment returned without a valid return authorization number will not be eligible for the Money Back Guarantee.
* You may not port away a new phone number (DID) if you cancel within thirty days
* If you meet these guidelines your activation fee will be refunded and the cancellation fee will not be applied.

4. EXCHANGE POLICY
* Open-box items may be exchanged during the warranty period for products purchased from SednaVoice.
* SednaVoice will ship replacement product upon receipt of product. If desired, replacement product may be shipped prior to receipt of product, by charging Customer's credit card for the amount of replacement products, and refunding/crediting Customer's credit card when SednaVoice receives the returned product.
* SednaVoice provides overnight shipping for replacement products for a fee.
* Customer is responsible for freight costs when returning product.

5. CANCELLATION AND RETURN POLICY
* Customer may cancel the use of the Services with or without cause at any time by obtaining a cancellation number from 1-866-99SEDNA and by emailing to [email protected].
* Certain products purchased from SednaVoice may be returned within fifteen (15) days from date of invoice for refund of the purchase price with a re-stocking fee 20%.
* Product must be clean and undamaged, with no usage marks of any kind. If product was shipped to Customer double-boxed, it must be returned double-boxed.
* Original manufacturer's packaging, both inside and outside must be used. Please do not write on the box. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the Customer received them.
* Customer has 15 days from date of invoice to request a return. Customer may request an RMA number by calling the service department at 1-866-99SEDNA. The RMA number issued is valid for 30 days from issue date.
* Any third-party product(s) integrated with SednaVoice products, i.e. headsets are not returnable.
* Customer is responsible for freight costs when returning product.
* Product will be returned to Customer should it be found in poor condition.

6. FAIR USAGE POLICY
Unusually high usage of the Service attributable to individual Accounts may impair SednaVoice's ability to provide the Services and/or indicate misuse of the Services. Accordingly, your use of the Services is subject to reasonable use limitations. For all Service Plans, reasonable use means that your use of the Service does not materially impair SednaVoice's ability to provide the Service to other users. For all "unlimited" Service Plans, reasonable use means that your use of the Service does not exceed 2,500 minutes per month. Except where prohibited by law, SednaVoice's reserves the right to immediately disconnect, suspend or modify your Service if your use of the Service violates or it is determined by SednaVoice's that your use of the Service violates this reasonable use policy.

Business Categories

VoIP Phones