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Business Profile

Security System Monitors

API Alarm Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

    Business Response

    Date: 21/05/2025

    Hello

    The account cancellation was missed, our apologies , the arrears letter that was sent please disregard with our apologies, note also the account was not placed into collections 

     

    Thank you

    **** 

  • Initial Complaint

    Date:14/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my account with API Alarm due to unsatisfactory service and also due to our alleged "contract" expiring in September and avoiding API auto-renewing it so they can take advantage of us for another 5 year. I am also unable to pay my bill via the mobile app. I've reached out to their customer support team multiple times and all they have done is ignore me. As a customer, I've requested a copy of the alleged contract we are under multiple times when the account was still managed by ****** and was provided nothing. According to their customer service team the only way to cancel an account is via email, which is pretty odd because all they have to do is ignore your emails (as they're doing to me right now) and they can continue ******** money from you. Also I find it odd that I'm surprisingly unable to pay my bill through app right now (I turned auto pay off so I had control over payments) and know of no other means to pay it. To me this is API deliberately preventing me from paying my bill likely so they can send me to collections and make life difficult for me, a customer who no longer wants their services anymore. As it stands I want two things from API right now:

    1. The ability to pay my outstanding bill
    2. Full cancellation of service (buyout if necessary) and full confirmation that this business-consumer relationship is unequivocally over and done with.

    I want nothing to do with this company anymore so please CANCEL our service and leave us alone.

    Business Response

    Date: 15/05/2025

    api has not received a request to cancel the account , we have reached out to ****** home for the original email to cancel, the account will be cancelled today, the May invoice will be cancelled and we will refund April 

    Apologies for the frustration  api has only assumed full service for the client as of April 

    ****

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    My request is for a refund from March 2024 to October 2024 not for the month of October.  

    It has now been 7 months since I resolved my account dispute with ****** and API.  At the end of the dispute, API agreed to refund my monies for overbilling my account $65.02 from March 2024 - October 2024. 

    As you recall, API continued to bill me $65.02 despite having already received my notice of cancellation on February 29, 2024.  The Notice was sent to Mr. ***** ****** (account executive) as part of his requirements to close my account and transfer my equipment to the new tenant of at my office Ms. ******** ***** and commence a new contract which continued from March moving forward. It was the same property, same equipment and despite this API continued to bill me.  I have the emails with the account executive which included the notice of cancelation received by ***** ******.

    At the end of the dispute, you agreed to refund my monies from March to October 2024.  You had indicated that the monies would be refunded within 4-6 weeks.  I have yet to receive the refund. Can you confirm where you are with respect to the refund?  I have now contacted API on three separate numbers and have not been able to speak to anyone.  Five messages have been left.  No one has returned my phone call.  

    Regards,


    ***** ******

    h me via email and telephone. My emails result in please contact API and my telephone calls result in multiple voice messages being unreturned.

    Business Response

    Date: 15/04/2025

    Good Morning ****** 

     

    apologies , ****** failed to advise api of your cancel , we are cancelling the account now as well as the invoice owing.

     

    apologies 

    **** 

    Business Response

    Date: 17/04/2025

    Have spoken to ***** for clarification, refund amount is march 2024 to october 2024 , less the 1 month we refunded yesterday.

    Refund for 7 months will be processed today.

    Apologies once again *****

    ****

    Customer Answer

    Date: 24/04/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

API Alarm Inc is BBB Accredited.

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