Reviews

This profile includes reviews for AIR MILES Reward Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AIR MILES Reward Program has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AIR MILES Reward Program

  600 - 438 University Ave Toronto, ON M5G 2L1

• 

  AIR MILES Reward Program

  PO Box 130 Station B Toronto, ON M5T 2T3

• 

  AIR MILES Reward Program

  108 WEST 39TH ST #501 New York, NY 10018

Review Details

• Review fromBertha M

  Date: 29/08/2023

  *** ***** ** *** ***** * **** ***** ****. They have a credit that they owe me for a flight. I was told i would have to call Air Canada because they are the ones holding my air Miles ticket. I called Air Canada and they are telling me I have to contact Air Miles to rebook the flight. I have been trying to contact Air Miles since July 2022 and can never get anyone on the phone. I called yesterday Aug 28 2023 got put on hold for 4 hours and had to finally hang up. Called again on Aug 29 2023 they asked me if i wanted a call back i said yes they called back 5 hours later and told me all representatives were busy and pick another time for a call back every day and time i picked they said it wasn't available . I am trying to book a flight on the one that they owe me. So very disappointed with Air Miles. Just hoping i can get my Miles back or can book another flight with the one they owe me .

  AIR MILES Reward Program

  Date: 29/09/2023

  Our records indicate that the client was able to reach an agent who offered assistance.

• Review fromPhil W

  Date: 28/08/2023

  I am trying to contact Air Miles help desk, after being on hold for 4 hours, it just disconnected. I will no longer waste my time and effort collecting their points. * ***** **** *** ** ***** *** ******** **** ******* **** *** ******

  AIR MILES Reward Program

  Date: 29/09/2023

  Our office has contacted the client to discuss the issue and offer assistance.

• Review fromSheryl H

  Date: 24/08/2023

  I have now been on hold for over 90 minutes and my flight is tomorrow. This is a HUGE program, how is this possible.

• Review fromMatthew G

  Date: 24/08/2023

  ********** ******* ******** ******* trying to book a flight home for my wife and 1 year old daughter. Have been trying for two weeks to get ahold of them with no luck and the call back service keeps failing. Can’t book online because there is no option to include an infant on your lap so they say to call and then can’t get ahold. Will be using up air miles and cancelling service with *** and air miles after this experience. Much better reward programs available.

• Review fromLester M

  Date: 22/08/2023

  Absolutely awful customer service. I called Airmiles daily for 7 days! It is pointless calling past 10 am. Even though they close at 7pm, you'd get a call back at 5pm telling you that the ambassadors won't be able to get back to you that day. The "callback service" is glitchy and when you schedule a callback, as soon as you try to enter the day and time of the callback, you get a message that "something went wrong" and it's impossible to schedule one. Airmiles have disappeared on my account and the website details are inaccurate. Today I called at 8am sharp when the call centre opened and now, half hour later I am still on hold! I would give zero stars if that were an option, I am going to try to transfer my Airmiles to another collector program.

• Review fromNicholas B

  Date: 28/07/2023

  This is the worst experience ever. 1.5 hours waiting on phone with no help or support. Unacceptable.

• Review fromRudi R

  Date: 28/07/2023

  ******* ***** ** ** * *** **** ** **** ************ ***** Been a collector since 1992. Ordered first reward April 15. 10 emails regarding updated delays on arrival to their warehouse, with today's email (July 28) giving a new estimate of arriving in warehouse Aug 17. I give up on expecting to ever receive my reward from Air Miles. * ** *** ********* **** ********

• Review fromKari Ann N

  Date: 25/07/2023

  ******** ******* ** *********** * ***** 2 yrs my father died, 25 emails attaching all documentation each time as per their request, they still refuse to do it & respond. This is by email , call and faxing. They act like they never heard of request but 25 times....*** ***** ***** **** ****** ******* ***** ************ ***** ** ********* **** ***** **** * ****** *** ********** ***** ** *** *** **** **** *********** **** * **** ************ **** ***** ** **** ********** ********* ******** *** **********

• Review fromAmanda S

  Date: 14/07/2023

  I am on the phone with airmiles right now They refuse to change my name without me sending in a whole bunch of documentation to do so. BUT they will let me open a new account with my proper last name and then merge the two together. Does this make sense to anybody? They donated my miles and closed my account! They would rather do that then change my name. Thank for your help airmiles!

  AIR MILES Reward Program

  Date: 21/09/2023

  Our records indicate that the issue has been resolved.

• Review fromErin D

  Date: 25/06/2023

  120 days later. Still waiting for the airmiles bonus boom rewards. No way to contact them. They have a small section to request missing miles but you can type more than 2 small lines. They expect you to go back more than 120 days to the exact transactions yet when you claim missing miles you can't put all the transactions at once. Not user friendly. No reason they need 1/3 year to credit bonus miles. Every other rewards programs gives you points almost instantly. Airmiles is not worth it anymore.

  AIR MILES Reward Program

  Date: 15/09/2023

  This review was submitted on June 25th however was forwarded to our office in September. We have reached out to the client via email to offer assistance.