Reviews

This profile includes reviews for Cambridge Heating Cooling & Duct Cleaning Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cambridge Heating Cooling & Duct Cleaning Inc has 2 locations, listed below.

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  Cambridge Heating Cooling & Duct Cleaning Inc

  11 - 746 Warden Ave Toronto, ON M1L 4A2

  
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  Cambridge Heating Cooling & Duct Cleaning Inc

  15 - 200 John St W Oshawa, ON L1J 2B4

  

Review Details

• Review fromAlisha K

  Date: 14/03/2023

  The tossif made me sign a contract and not following with it , they took more than asking and mojí ( mushtaba) he took material off site and said he paid for it and wants more money for it and tossif is supporting him, my work is not completed and Cambridge company is not sending me another technician to complete the work , they only dealing with tossif *** **** *** ****** ** **** ** ********* ******* * ** * ****** ***** *** **** ** **** *** **** ***** **** ** * **** ******* *** ****** *** ****** *** ** ******* **** *** ****** 

• Review fromMaurine A

  Date: 09/06/2022

  Ductless Air Conditioner installed June 2014 (With a 6 Year parts and 10 Year extended Compressor warranty) by Cambridge Heating and Cooling and Manufacture. Each spring the unit lost its charge and required recharging. First year, service tech told us this was normal and was charged $200. Next year and every year after the system had to be recharged. Service tech could not find the leak. Spring of 2021 was told that the compressor and mother board both required replacing. Extended warranty was not honored because Cambridge did not register the product. (This required both User name and Password, by the authorized dealer). Was told by Cambridge that the Manufacture (Mitsubishi) would not honor the warranty. Cambridge words ``small ray of hope regarding reimbursement...very slim chance....since the unit was not in warranty". Price quoted by Cambridge to replace both compressor and motherboard but was told by Cambridge that "Compressor & Control board replacement which the technician may perform will in no way be warranted for any period of time". June 2022, second Diagnostic test / opinion obtained by a second authorized Mitsubishi dealer, when Cambridge did not reply to our requests. Many shortcomings noted in their report, including it is illegal and irresponsible to continue to top up an air conditioner each year with a known leak. For the most part this caused the compressor and motherboard to fail. June 2022 replaced the unit with a different brand and dealer who has completed the registration. Folks, be warned when dealing with Cambridge Heating and Cooling!
  

  Cambridge Heating Cooling & Duct Cleaning Inc

  Date: 20/06/2022

  A brief overview and response; you called us in May 2021 for a repair call that the AC is not cooling optimally. Note that before 2021, there was not a single visit or service call for your place since 2017 which means your AC was working fine.
  
  After the diagnostic on May 2021, it was established that the control board and compressor needs replacement and needs to be ordered we then advised you the situation. ********** has 6 years parts warranty for the unit which expired in 2020. The parts were out of warranty and not in stock when you reached out to us, we went an extra mile and contacted ********** for requested them to honor the warranty even though it had been expired just for the sake of our customer like you. We even went as far as offered to bear half the cost for the parts in case the parts are not claimed under warranty by **********. PS. "Small ray of hope" was from ********** not by Cambridge Heating.
  
  We emailed you the proposal for the work on 12 August 2021 and we did not hear back from you, assuming you do not want the work to be done.
  Afterwards, we get your email reply on Feb 1st 2022, ambiguity stating that you want the work to be done, however that proposal in 2021 was no longer valid because of the long gap and we did not know where we stand at that point and had to do all the working with ********** from scratch. We then advised you to reach out to us in spring,
  
  Although we should have contracted you, but failed to do so because of the number of jobs and limited staff and we received your email on 8th June 2022 that you are still waiting for us to contact you and that you have already installed a new AC?
  
  Firstly, we would have really appreciated a phone call and we would have started working on your case right away instead of you waiting for us to contact you.
  Secondly, you have understand and factor in things which are really beyond our contract like the warranty which manufacture provides and the availabilty for replacement parts.
  
  In view of the above, we genuinely understand and sympethize with the problems you went through however, we do not think it is a fair assessment that Cambridge Heating is accontable since there were many communication gaps and incoherent statements from your end.