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Business Profile

Extended Warranty Contract Service Companies

Service Line Warranties of Canada
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.46

Average of 12 Customer Reviews

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Review Details

  • Luisa S

    Date: 06/07/2022

    I have serious concerns with the company's accounting practices. The invoices site reference numbers, plan numbers. My numbers don't match. Why not have one account number and stick to that or at least put all the info on correspondence. I was using paper billing, went online to go paperless in April, I updated all credit card info. Monday I received a notification that my account would be canceled 7 July. I called on 6th (letter only received on 4th) and was told my account was canceled. So I reregistered. Then went online found a discrepancy in billing - one bill was $62.10 but online was $58.71. HST is 13%, so figure that one out. I called back and was told by the rep that because I had selected paper billing I couldn't just change to paperless online. Yet the system allowed me to. I want this service but accounting needs to be cleaned up.

  • Nancy L

    Date: 18/06/2022

    I spoke with Miranda in the accounting department today. I had mailed two cheques for exterior sewer and exterior water lines around May 17th 2022. So far the cheques havent been cashed. Mean while I have been sent 2 reminder notices. Miranda informed me today that it takes 4-6 weeks for the cheques to clear. However, I was surprised to learn that on June 13 at 11.01 I had apparently authorized the payment to be taken on June 19th, 2022 (tomorrow) from my bank. I did not authorize this but I was not able to convince Miranda of this. She assured me the company did not set this up. All I did was send two cheques. So it appears that they have decided not to cash my cheques, rather set up bank withdrawal without my consent. This is their way of saying we don't want cheques. I hope someone in authority can contact me to sort this out. Minutes prior to calling and speaking with Miranda I set up an account with SLW to find out the state of my account. It appears I don't owe until 2023. Further, this action negates me from sending any further cheques in the future, according to Miranda. *****

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