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Business Profile

Bank

BMO Bank of Montreal

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BMO Bank of Montreal's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank of Montreal has 136 locations, listed below.

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    Customer Complaints Summary

    • 143 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 9th me and my partner went into the branch because we mobile deposited a cheque . Not the first time we have done this. Because the cheque was in my partners name the bank manager said she refused it. And we could just get a new cheque , annoying but okay. So now months and months have gone by. I contacted ******** which is who the cheque is though. They said the branch had the money so come to find out the manager never sent the cheque back. ******** said BMO should give me the money. And the bank manager has refused *** ** *** ** **** *** *** **** ************** ******* ** *** ** ******* ******* ** *** ******** * She has been very very rude to me and even kicked my partner out of the bank. And closed our accounts .

    • Initial Complaint

      Date:24/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** ** ******** ******** *** * *** ********** ********** **** ** *** *** ** * ********* ******* ** * ******** ******** ** ******** * **** * **** **** ** *********
      Recently, I visited the BMO branch located at 3495 Lawrence Avenue East, in person to request assistance with a transfer from my locked-in RRSP account. I spoke with both the assistant branch manager and a BMO representative, but neither were willing to help me complete the required forms. They claimed the process was too complicated and that they did not understand it.

      Despite explaining multiple times that I am unemployed and struggling with a chronic illness—making access to my RRSP funds essential—I was dismissed without any support. I left the bank feeling ignored and uncertain about how to access my own savings.

      I urgently need help navigating this process.

    • Initial Complaint

      Date:12/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card with an available credit limit of $12000, I had just paid $12000 to pay off the balance in one sum. I tied to use the card a few days later to find out it has been maxed out. Very confused, I logged into my banking app to see what is happening. I see they reduced my limit to $5000 without any warning(If I knew they were going to do that I would have kept my $12,000 and just made payments). I called to see WHY my limit was decreased. They had no reason except telling me it's because of my credit score. This doesn't make any sense because my credit score is higher than it's ever been and my TDR is lower than ever.(Also, now that I have a maxed out credit card now, my credit score will decrease significantly). They told me they sent me a letter stating they were going to decrease my limit which I did not receive. So I filed a complaint. Then I finally received a letter which was dated for February 26th. Telling me they're going to decrease my credit limit on February 11th. **** ***** **** * ******* ********* ** ** *************** I really want to know how this came to be and why I'm told no one can do anything about it no matter who I talk to.

    BMO Bank of Montreal is NOT a BBB Accredited Business.

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