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Business Profile

Windows

Northern Window Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Complaint: ********



    I am rejecting this response because:

    I never at any time rejected the offer made by Northern Windows to reduce the price by $2000.   I was extremely shocked when it was expected after they had sent me an offer in writing reducing the price.

    Again as repeated, this invoice is paid in full according to the offer made.   

    **** ** ****** ******* ** ******** ***********  ** *** ******* **** **** *** ****** **** **** ******* ** *** ********** ** ****** *** ** *** ******** ** ********* ** **** ***** *** ********* *** ** *** ****** *** *****   **** ** * **** ********* ****** **** * **** ******* **** *** ** *****   *** ****** ***** ** *** *********** *** *** *** *** ******* ****  * ** ******** ** **** ***** ** * **** ** ** ******* ****** ******

    Sincerely,




    Brenda ******

    Business Response

    Date: 16/11/2022

    Brenda ****** wants us to rectify her issue by having the windows installed incorrectly.  After several attempts through email, my employee tried to explain to her that we couldn’t install her windows into the outside of her wall.  You cannot do that for there is nothing for the window to be attached to, I even went down to Nipigon myself to explain this and to collect payment as it had been over a month of her not paying her bill and refusing to pay.

    Our payment terms are due upon completion and Brenda ****** was fully aware of this.  We did what we were hired to do, then had to chase her for payment.  Unfortunately, I had to get my lawyer involved to collect the remainder of the bill as she still owes 2000.00.  By coming to you *** ** ****** ** * *** **** *** asking for a refund or no contact, just to not pay her bill in full.  This makes no sense to me* **** ** *** **** *** ****** ******** ****** ** **** ** * ****** 

    Northern Windows did nothing wrong.  *** *** **** ******* ***** ***** ** ******* ** ******* *** * ** ***** ** *** *** *** ** ** *** ***** *****  I spent time with her and explained to her that the windows were properly installed.  She even had a local contractor come out and look at the windows and installation.  He told her that pulling the windows out and installing them not in the actual 2x4 opening would void her warranty.  I explained to her that the contractor is correct, as you have to install the windows into the existing 2x4 wall to have them screwed and foamed. 

    * **** *** ** ***** ******* ** *** **** ** * ***** **** **** ********* *********  * **** **** **** ******* *** **** **** ******* *** *** ***** ******* *** * **** ****** ** **** ** ** *******

    Rod, our salesperson did offer her 2000.00 off but not because the windows were installed improperly, just to try and get the bill paid and Rod was spoken to about this as that is not the way to handle the situation.  Brenda ****** never took him up on the offer, when she handed me the cheque she said she made a mistake.  I told her that I specifically sent her an email with the invoice and amount that

    I was coming to collect.  It was game after game to get her to pay at least some of her bill.

    In my 20 some years of working at Northern Windows I have never had an issue like this. It was extremely disappointing that I had to get my lawyer involved and not something we like to do.  Even if someone is struggling, Northern has always figured out a solution.  *** *** ***** ** **** * ***** ***** ******* ******* * *** ****. ** ** ******** *** **** ***** ***** ***** *** ***** **** ** *** ****** ** ******** *** ***** ******* **** ****** **** *** * **** **** ** *** *** ** *** ***** ****.  She wouldn’t even give us her new number.

     

    Thank you,

     

    Christine *** *****

    Owner/Operator

    Northern Window & Door Mfg.

    *** ******* ***

    ******* **** **

    ************

     

     

     

    Business Response

    Date: 24/11/2022

    Good morning,  

    * ***** ****** ****** ** ********* *** ** *** *** ** ****** *** ********** 

    She was aware when she put down her deposit how it works for us to go out of town to install. That it takes time for us to gather the work for us to install in another town to keep costs down for our customers. 

    When she didn’t pay her bill when the offer was made. Over a month. 

    She refused the offer. So yes the balance when back to the the original amount. After waiting and waiting for her to pay. In my email I sent to her I specifically wrote the amount to be collected. 

     

    Brenda ****** owes the balance of 2000 on her invoice. 

     

    Christine 

Northern Window Ltd. is NOT a BBB Accredited Business.

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