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Average of 28 Customer Reviews
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Review fromDavid C
Date: 21/05/2025
When we had our windows installed, we were told our windows were under warranty. Now that one needs to be fixed Landmark will not return our calls. We have reached out several times by phone and even filled out the service request form online. They have still have not responded. We are not impressed.Review fromBrian H
Date: 08/05/2025
Made a warranty claim for a broken seal on a double hung window in December 2024. A ticket was approved but a technician was needed to size the window. Due to my availability, Landmark made the appointment for April 14, 2025 between the hours of 9 and 11 am to size the window. At 3 pm of the same day and no arrival of technician, I called **** ***** (my contact at Landmark). She apologized of the situation, as she said both vehicles for the technicians were in for mechanical repairs? She then over the phone ordered the replacement window panel based on common size of these windows that had previously been replaced. All of this was on file. On the week of Monday May 5 20th, I attempted to contact Landmark by email and phone numerous times (10) to get an update on the replacement window pane. No response at all. The phone message at Landmark has changed and you can not contact any department, only to leave a message. I am disappointed at this particular customer service. ******* *** ********* ** **** ***** ***** ******* ******** *******Review fromANDREW D
Date: 05/05/2025
We purchased windows and doors from Landmark Home Solutions in 2022, ******** ***** promise of a lifetime warranty. In fall 2024, we submitted a warranty claim for a window with a broken seal. A representative came out in March 2025 to take measurements for replacement glass—and since then, complete silence. We’ve called more than 10 times, left multiple voicemails, and sent over 10 emails. Not once have we received a response. Not even a courtesy call to say they’re working on it. Their lack of communication is ****** unprofessional—**** ******** *************. At this point, I can’t even comment on their customer service—because that would require them to actually provide some. We’ve been completely ghosted, and the ***** ** neglect we’re experiencing ****** ******* *** *****. We deeply regret ever choosing Landmark. When a company takes your money, promises “lifetime support,” and then disappears, it’s not just disappointing***** ********* This experience has been frustrating, disheartening, *** ******** **********.Review fromBrandy H
Date: 04/02/2025
Extremely aggressive calling. Back to back after being hung up on and still after being told not to call back. And then even arguing when I said * *** ***** ********* Stop calling!!
Landmark Home Solutions
Date: 13/02/2025
Good Morning. Our most sincere apologies as you should have been added to our no call list immediately upon request. If you could kindly advise your number, we would be more then happy to remove it.Review fromCary L
Date: 05/12/2024
We had windows and doors installed in our home in 2019. We now have a issue with our lock latch not locking and our storm door as well not properly lined up with a draft coming through it. We just recently called the company both Landmark and Wardco where they make the product and we had nothing but a unsuccessful call back from anyone from either company and we left multiple messages to reach back to us for the past couple days and still no response. We spent over 35,000 on our install and this is how they treat their customers. If this is how they treat their customers then they obviously don't care about their product and stand behind it *** **** ******* **** **** *** ** ** ** **** *** *** ***** *****. This company is not **** ********* ** good on their warranty. The sad part no one there ever answers the phone or responds. **** *** ***** ** ******* * *** **** **** ***Landmark Home Solutions
Date: 12/12/2024
We at Landmark apologize for any breakdown in communication and we are 100% committed to ensuring you are looked after. Due to the time of the season however, our service department is now closed until January 6, 2025. Upon return however you will be given the highest priority, and we will be in touch to ensure we bring this matter to a close. Thank youReview fromJ Burgoyne
Date: 27/09/2024
THIS BUSINESS AND NUMBER PHONES A NUMEROUS TIMES EVERYDAY. STOP CALLING. **** ** ************Landmark Home Solutions
Date: 01/10/2024
We apologize if us calling you has caused you any type of undue stress. If you could please kindly provide your number, we would be more then happy to remove you from our calling list. Thank youJ Burgoyne
Date: 01/10/2024
I have attempted to reach your company several times and have already included my phone number. So there are no issues or delays moving forward, the number again is ###-###-#### and or ###-###-####.J Burgoyne
Date: 05/11/2024
I HAVE REQUESTED NUMEROUS TIMES TO STOP CALLING ME, ********* ME WITH EVERYDAY PHONE CALLS AND HAVE EVEN ATTEMPTED TO REACH YOUR COMPANY DIRECTLY THEOUGH THE VARIOUS PH9NE EXTENSIONS LISTED WHEN CALLING DIRECTLY TO LANDMARK. NO ONE ANSWERS CALLS AND NO ONE HAS RETURNED MY MESSAGES. STOP ********* PHONE CALLS IMMEDIATELY. ********** ** ************Review fromHillary A
Date: 08/09/2024
We have received spam calls from this business phone number repeatedly for the last week or so. We’ve answered twice and it’s been silent, then you hear noise in the background, then they hang up on us. One day after already calling us, they called again a couple hours later. This time, we spoke with them and told them we weren’t interested in a quote on windows. They claimed we must have requested a follow up and said they were behind on reaching out to people ***** ** * *****. They then asked how many rooms we had in our house to give us a price * ***** *** **** *** **** ******. Since telling them that we are NOT interested, we have received another 3 phone calls, pretty much every other day. STOP CALLING US!!!!!!!Landmark Home Solutions
Date: 18/09/2024
Good Morning, Mrs. *********. Our sincere apologies for any frustration our calls may have caused. If you could kindly advise your phone number, we will happily place you on the no-call list. Thank you. LandmarkReview fromLesley C
Date: 03/09/2024
This number has been calling me for 2 months, often multiple times a day. I don't answer and they don't leave a message. This needs to stop!! Leaving a review here right now might not solve anything.Landmark Home Solutions
Date: 09/09/2024
Good Morning Mr. and Mrs ********. You are a 3 time, valued repeat customer of Landmark Home Solutions and we have been attempting to contact you with regards to an offer we were putting forth to our former customers. Please accept our most sincere apologies that our number showing up on your call display has caused you so much aggravation. We have now placed you on our do-not-call list and wish you all the best! LandmarkReview fromCrystal h
Date: 21/02/2024
Terrible customer service and product!!!!! ** *** ***** **** ***** ** **** *******. Spent thousands of dollars on new windows and doors and when we needed the front door handle fixed waited 8 months to find out they ordered wrong handle!!!! You can never get to talk to anyone at the office and when you do no one seems to know what happened or what to do to fix it!! Windows had condensation in between the glass and needed to be repaired as well!!! ******** ******* ********* ** ** **************Landmark Home Solutions
Date: 04/03/2024
Hi *******, We here at Landmark are very sorry to hear this is how your experience has one with us as we do pride ourselves on providing the best product and service possible. I do see we have a service appointment scheduled with you tomorrow and our technician will look forward to resolving any concerns that may be outstanding. Regards, LandmarkReview fromNan T
Date: 26/01/2024
We went with Landmark after having them install windows and doors in the past. There were problems from the start and they rectified some of them, but one bay window leaks badly, with large puddles on the window sill. They sent someone to recaulk but that didn't solve the problem. There is some larger problem. It's raining today and I woke up to large puddles on the windowsill and floor. I'm desperate about this. Sooner or later the wood will rot, the wetness will get into the wall, baseboards will be destroyed etc. Not sure who to hire to diagnose the issue since Landmark seems incapable of doing so. I have made another request for service but they ignored the last one I sent just before winter.Landmark Home Solutions
Date: 20/02/2024
Hi *****, I am very sorry to learn of this as this should be a top priority for us! I have advised our service department personally and we will have someone in contact with you as soon as possible. Thank you for your patience. Landmark
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