Complaints

This profile includes complaints for AffinityClick's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AffinityClick has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AffinityClick

  45 O'Connor St., Suite 1420 Ottawa, ON K1P 1A4

• 

  AffinityClick

  81 Metcalfe St. Suite 400 Ottawa, ON K1P 6K7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 21691330
  
  
  
  I am rejecting this response because: My account has been debited the amount paid for the service and this is the only email that I used for this. I will continue to persist until this issue is resolved.
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 21/05/2024

  Sincere apologies for missing the first notice on May 10.

  I just looked into the customer's inquiry, but our system does not have any record of an account under the email address provided (******************************). 

  I will email the customer at that address now, and see if perhaps they used a different email address to create their Hushed account.

  Business Response

  Date: 21/05/2024

  I am speaking with the customer right now, via email, as we try to locate his Hushed account and see what's happening.

• Initial Complaint

  Date:25/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ****** closed my account suddenly after 7 years with no explanation. Since I couldn’t use their services, I cancelled my subscription in February (shows as cancelled and inactive in my subscriptions) but they have repeatedly tried to charge me since my subscription has been cancelled on multiple occasions. Spoke with customer service they apologized said it wouldn’t happen again. Yet a month later here they are charging me again for a cancelled subscription I CANNOT use and refusing to listen or take responsibility or stop charging my card WHILE acknowledging my account is closed so there’s no reason they should be charging my card repeatedly still.
  You can see by the picture my subscription is cancelled and inactive yet they keep trying to charge my card.
  
  I want to file a cease and desist so they STOP charging my credit card for a service that was cancelled months ago that I cannot use or access.
  This company is scamming people stealing their money and hoping they don’t notice for months after the service is terminated.

  Business Response

  Date: 29/06/2023

  Hi ********,
  
  Thank you so much for reaching out and letting us know.
  
  Please be advised that unfortunately we here at ****** do not have access to your ****** subscription account in order to cancel or refund these type of subscriptions. ***** ****** restricts this information for your privacy.
  
  For all in-app purchases that are made directly through ******, you would need to use this link to contact ****** Support to receive a refund.
  
  ****************************************
  
  We do also let users know that subscription cancellation are directly through your ****** account in our FAQ page:
  
  ****************************************************************************************************************************************
  
  We do see that the subscription is tied to the suspended ****** account that was under ********************* and on March 30th we did notify you that it had to cancelled on the user-side. ****** ****** ******* 
  

  Please don’t hesitate to reach out directly to our team if you have any further questions or concerns. 
  
  Thank you,

• Initial Complaint

  Date:15/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 18578839
  
  
  
  I am rejecting this response because:

  I barely use the app.  A handful of messages a day.  0 phone calls.

  Many days with 0 texts.  There was no heavy use.  
  
  If I got spammed with harassment the night I was banned.. Which I'm not even sure happened.. As I was asleep.  That isn't my fault.  Shady as hell business practices. Seems the majority of 1 star reviews both on the play store and on the app store are like this.  Got unlimited, less than a month later was banned for heavy usage.  This sounds far more like an scam originating in India than what should be happening out of Ontario.

  Had ****** from the playstore for part of a year, then from the app store for at least a year.. On pay per go.  I've had no higher usage than I did then.  Only affinityclick is a shady business.  I've been unlimited for under a month and have used it the same and now have a ban for something I didn't do.  Convenient loophole to screw with customers.

  
  From seeing all the complaints, looks like this should be far more public.  
  
  Sincerely,
  
  ***** *******
  
  

  Business Response

  Date: 16/12/2022

  Hi,
  

  My name is ***** and I am part of the management team here at ******.
  

  Unfortunately, we will not be able to restore the account as the ban was legitimate.
  

  On our terms of services, which all users agree to when an account is created, engaging in unusually high usage can flag an account and due to the volume of usage on this account our provider flagged *******************************.
  

  Please see section 2 of the terms of services:
  ************************************
  

  For all in-app purchases that are made directly through ******, users would need to contact ****** Support to receive a refund.
  

  This is because we here at ****** do not have access to the users ****** payment information (and therefore lack the capability to refund directly), as per ******' policies for app developers.
  ***** ****** restricts this information for the users privacy, but they are able to issue direct refunds on their side of things.
  

  For more information on how to request a refund and to cancel the ****** subscription:
  ****************************************
  ****************************************
  

  Thank you,