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Business Profile

RV Rentals

RVezy.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our motorhome was rented to a party from July *****, 2024. The party was accommodated and given a free night's rental and free delivery to their home. this occurred on July 18th. Just prior to renting the unit, it was retrieved from the dealership service department. the vehicle was returned extremely late, the night of the 25th, long after dark. immediately, crash damage was noted and an insurance claim was filed with RVezy. RVezy denied the insurance claim. They were provided before and after photos of the motorhome as well as, a digitally signed rental agreement, stating that the renters accepted the motorhome for rent, with no damage. Furthermore, a statement was provided by the dealership stating that the motorhome had zero damage. RVezy still denied the claim.

    Business Response

    Date: 23/09/2024

    Dear ****,

    Thank you for taking the time to share your concerns regarding the denial of your insurance claim. We understand how frustrating this situation must be, and we want to clarify the reasoning behind our decision.

    Unfortunately, no departure (before) photos were provided to document the condition of your motorhome prior to the rental. These photos are a critical part of our claims process, as they allow us to verify the vehicles condition before the rental begins. Without them, we were unable to substantiate the damage you reported, including the rear damage and electrical issues. As a result, we had no choice but to deny the claim due to the lack of necessary evidence.

    We truly value your partnership with RVezy and are sorry for the inconvenience this has caused. If you have any additional information or questions, please dont hesitate to reach outwere here to help.

    Thank you for your understanding, and we appreciate having you as part of the RVezy community.

    **** W
    Customer Success Manager
    **********************

RVezy.com is BBB Accredited.

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