Reviews

Review Details

• Review fromDalton H

  Date: 06/05/2025

  Terrible experience they consistently debit an account that should not be debited and the debited twice each month after cancellation three months ago customer service is terrible. Nobody answered the phone or answers back emails.

• Review fromRobert M

  Date: 23/10/2024

  1. I sent an email about my account which had been closed because I was 'out of commission' after a stroke, and now that I was feeling better I wanted/needed to get started up in business again.2. I use a mail tracking program.... my email was opened and read over 40 times in less than 48 hours.3. In less than 48 hours I had emails from 4 ***'s offering to assist me in getting a new account. 2 hours after the first phone call I was back in business with a new terminal on its way.4. I explained that one of the side effects of my stroke was short-term ***********. This was "not a problem, ***, what we'll do is send you written step-by-step so you can do everything and of course, here's my direct number if you get into problems."So, in less than 48 hours from saying "I really need to reopen my account to accept credit and debit cards, I have my account and my terminal is being shipped.I don't call this 'good customer service" - I call it ****** *************************** Almost instant communication, full understanding of the difficulties I face with *********** etc, 4 emails and a phone call from different CSR's .... Amazon, eat your heart out!
  

  CPOS Inc.

  Date: 24/10/2024

  Dear ******,
  
  What an incredible review! We are truly grateful that you took the time to share your experience with us. It means the world to hear that our team was able to support you so effectively.
  
  We understand how important it's to get back on track quickly, and were thrilled that our CSR's were able to assist you in reopening your account and getting your terminal on the way without any hassle. Your feedback on how we supported your short-term memory needs is especially meaningful, as it reflects our core commitment to ensuring every client feels supported and understood.
  
  Please dont hesitate to reach out if you need anything else. Were here for you every step of the way. Wishing you continued health, success, and smooth sailing with our solutions.
  
  Thank you again, ******!
  
  Warm regards,

  Loyalty **********************************

• Review fromlinh p

  Date: 05/09/2024

  Good service, available to answer questions about machine Order was fast delivery
  

  CPOS Inc.

  Date: 24/10/2024

  Dear ****,Thank you for your kind words! Were glad to hear you had a positive experience with our service and fast delivery. If you have any questions in the future, dont hesitate to reach out.We appreciate your support!Best Regards,Loyalty Team CPOS ***

• Review fromalexandre g

  Date: 08/07/2024

  This company charge my account $565 for no reasons I would like to have the amount re imbursed, they mislead people, clients and employees. Very dishonest.

• Review fromIbrohim Y

  Date: 27/06/2024

  Today I contacted a lady by name ******************************* she was very nice and helped me with my business invoices and highly recommended her thanks from a company Mobile auto glass inc.ca

• Review fromJoe J

  Date: 26/06/2024

  They made you go through a hassle just to make an extra $40 from you. When I sent the request to cancel the service 5 business days before the month end, the rep ******* my request and kept asking why I wanted to cancel. I repeatedly said I don't accept credit card payments anymore and just don't need the machine, and I would like to cancel the account. She kept insisting that I leave the account open. I clearly stated on three occasions that I don't want it, I just want to cancel. After so much back and forth, we are now on the 10th day of the next month. Guess what? The new statement comes in with the monthly charges. I was told that if you cancel your service 7 days into a new month, you are charged for the monthly fee. I had to re-explain the situation to 3 reps again. All they said was, "I can assure you that the account is now closed; there will be no more charges." They don't seem to understand that I was calling to waive the monthly fee charged since I wanted to cancel 5 business days before the month end. They kept delaying my request and want to charge me for one more month. For $40, they play games with you and keep repeating that the account is now closed, and you will not get further charges. They ignore your request to reverse the monthly charge because the account should've been canceled, if they didn't delay the process.

• Review fromSheeraz H

  Date: 18/06/2024

  *** was great. He helped me to setup everything . I recommend it 100%. Cpos response and following time is great. *** is following up on this to ensure the smooth startup. I m satisfied

• Review fromWaleed A

  Date: 06/06/2024

  Professional service and helpful follow-up. Thank you very much! Highly recommended.

• Review fromKirsten H

  Date: 06/06/2024

  Very helpful. When I have a problem and need help, they are quick to respond

• Review fromGreg W

  Date: 05/06/2024

  CPOS has been my provider for 4 years. ************* has been solid. The staff are receptive to requests and have on more then 1 occasion gone far above and beyond. I love my potnt C device and the 5G service make the best mobile solution.
  

  CPOS Inc.

  Date: 10/06/2024

  Hello ****, thank you for taking the time to leave ** a five-star rating! We're thrilled that you had a positive experience with CPOS. If you ever have any questions or need further assistance, feel free to reach out anytime.