Reviews

Review Details

• Review fromJanet C

  Date: 27/11/2023

  This service COULD be wonderful but never again. Weve used them six times for our long-haired rescue cat. He is difficult to groom, I get it - the reason we use a so-called professional service to help.Every time, they texted saying they would be late for the appointment. Obviously, in a hurry, we never saw the face of the driver - she often was eating lunch behind the wheel.The second employee was always in a hurry when we brought our cat to them. Upon arrival, her greeting was totally unwelcoming; there was never any sign of recognition, even after six times. It was always like tell me quickly what you want done so we can get on with it. She said theyd do what the could, but our cat was mean. I was insulted.Whatever transpired that day was nothing short of traumatic for the cat. One of his hind legs was not trimmed.On pick-up, I called out the second employee for being rude on arrival. She was totally unapologetic and shrugged me off. She said weve gotta say it the way it is in case anybody else tries to groom him. I suggested she find another word than mean that was not so insulting. Another shrug of the shoulders. I wasnt impressed; the door of the van closed.The cat hid for half a day. After nearly 2 years of gentle, love and caring, he eventually would let us groom everything but his tummy. Now, two weeks after his appointment, its still impossible to touch his back legs and tummy. Whatever they did, we will never know, but theres no way were going back!

• Review fromCameo D

  Date: 10/04/2023

  I had a fairly unpleasant experience followed-up by even more dissatisfying behavior from the staff. Here are the issues I had:- Poor communication: It took a week to receive a response after submitting my application. Then another week for them to provide me with a grooming date. Then another week for them to respond and confirm the appointment. - Poor timing: I received a text saying that they running behind and would be there at 9:15am (rather than 9am). Then they texted me at 9:06am saying "12m away". Then they arrived 24m later at 9:30am on the dot without any further warnings of their tardiness. I had to cancel my meeting (as I work from home) because I was sitting around waiting for them.- Not friendly: The greeting was very lackluster. Only one of the two employees in the van introduced themselves. The women wasn't rude or unpleasant, but she definitely wasn't friendly, kind, or warming. She made her job seem like a chore.- Provided in the incorrect services: I specifically requested a "full groom" and there was a miscommunication. Rather than clarifying my expectations with me, they proceeded to give my cat a "full groom" which they define as everything except a trim. When they returned my cat not even 30m later and I discovered they had not trimmed her, I expressed my disappointment. Rather than attempting to rectify the miscommunication and brainstorm a solution, they responded with "You should have told us".- Will not accept blame/fault or help rectify the problem: I received an email tonight from them at 8:33pm saying "We are sorry you are unhappy that your cat didnt get a trim. However it was not requested at beginning of the service. We could have easily provided that service if it had been communicated. Sorry that we didn't realize. Take care."Is it just me or does that "we could have EASILY provided that service...." sound just a bit passive aggressive?

  Purrdy Paws Mobile Spa

  Date: 13/04/2023

  It took a week to receive a response after submitting my application. Then another week for them to provide me with a grooming date. Then another week for them to respond and confirm the appointment.- Untrue. We received an appointment request on March 10th. We were on vacation that weekend. On March 13th we responded with an appointment time and after some back and forth on March 16th we had determined a mutual time. - Poor timing: I received a text saying that they running behind and would be there at 9:15am (rather than 9am). Then they texted me at 9:06am saying "12m away". Then they arrived 24m later at 9:30am on the dot without any further warnings of their tardiness. I had to cancel my meeting (as I work from home) because I was sitting around waiting for them.- This had been discussed via email. We are a mobile service and delays out of our control can happen. As promised we kept in contact regarding our expected time of arrival. - Not friendly: The greeting was very lackluster. Only one of the two employees in the van introduced themselves. The women wasn't rude or unpleasant, but she definitely wasn't friendly, kind, or warming. She made her job seem like a chore. - We travel in a pair yes however only one employee performs check in with the client. This is to ensure there is no miscommunication in regards to service provided and to entrust your kitty is recieving the proper and safest service. There are a series of questions we ask to complete this and apologize if this seemed like a chorish process.- Provided in the incorrect services: I specifically requested a "full groom" and there was a miscommunication. Rather than clarifying my expectations with me, they proceeded to give my cat a "full groom" which they define as everything except a trim. When they returned my cat not even 30m later and I discovered they had not trimmed her, I expressed my disappointment. Rather than attempting to rectify the miscommunication and brainstorm a solution, they responded with "You should have told us". Incorrect. We completed exactly the requested service. This service was comfirmed via email and then again at check in. At no time were we requested to perform a haircut. At pick up when the question about hair cut was brought up our employee attempted to clarify and discuss a resolve however she was shut down rudely with a "I cant do this right now Im in a meeting", at which point she did not press the conversation and solely took payment.- Will not accept blame/fault or help rectify the problem: I received an email tonight from them at 8:33pm saying "We are sorry you are unhappy that your cat didnt get a trim. However it was not requested at beginning of the service. We could have easily provided that service if it had been communicated. Sorry that we didn't realize. Take care." Is it just me or does that "we could have EASILY provided that service...." sound just a bit passive aggressive?- No not passive aggressive but correct we cannot accept fault for providing exactly the service requested. Had we had been asked for a haircut service we would have performed that instead. However due to your kittys size and coat type we would have recommended against it as it would not have been an attractive look.