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Review fromElizabeth M
Date: 02/06/2023
The initial red flag arose when it took multiple emails and calls to receive a response and schedule my driving ******s. Although the driving instructor was effective during the ******s themselves, there was a significant lack of communication regarding my progress. When I inquired about completing the remaining requirements for my G2 license after being informed of having one ****** left, I was initially disregarded. After following up, the instructor became defensive and placed blame on my circumstances for not learning all that was necessary. I had to clarify that I simply wanted to know what areas I still needed to cover and how to arrange additional ******s. Eventually, the instructor provided me with options, and we scheduled further ******s, beginning with the remaining ****** from my original package.However, my disappointment escalated when I received a text from the instructor at 10pm the night before my ******, stating that I had no remaining ******s with the driving school and that I should transfer funds to their personal account to continue. Despite reaching out to the driving school regarding this issue, I received no response. I am deeply dissatisfied with the level of customer service and the lack of respect demonstrated throughout this experience.
Let's GO Driving School
Date: 05/06/2023
Dear Elizabeth
We appreciate you taking the time to share your feedback with us regarding your experience with our driving school.
We apologize for any inconvenience you may have experienced during your lessons and we want to assure you that we take your concerns very seriously.
After reviewing your comments, we have taken the necessary steps to address the actions of the instructor in question and ensure that this type of situation does not occur again in the future. We want you to know that we are committed to providing the highest level of customer service and satistaction possible.
Additionally, we would like to offer our sincerest apologies if we failed to communicate effectively with you regarding your progress and remaining requirements for your G2 license. We will ensure that all future communications with our students are clear and concise to avoid any confusion or misrepresentation ot our services.
We hope that you will consider giving us another chance to serve you in the future.
If you have any further concerns or questions, please do not hesitate to contact us directly.
Thank you
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