Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

MDG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for MDG's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MDG has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 172 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2/25 MDG sent a request for funds. My payment date is for the 3rd of every month. Due to them sending the request for funds early my bank has charged me an NSF for the 2nd time dealing with them.

      I called their 800 number just to be told that they will send a payment request early, and that they already have. But they don't actually pull the money until the payment date.

      This request for funds makes the bank look at your balance to see if you have the funds available. If you do not you get hit with a NSF fee. I now owe the bank $100 for the NSF fees because MDG decided to send the request early.

      Business Response

      Date: 25/04/2025

      Thank you for bringing this matter to our attention. We understand your concerns and have tried to contact you directly to together more information and ensure that your payment experience is smooth.
      Please feel free to reach out, we're here to help.
      Sincerely,
      MDG

    • Initial Complaint

      Date:01/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like some one to contact me regarding MDG I have bank statements emails credit reports showing false information i have over paid over a 1000 dollars on 1700 as of date I have paid 3700 and still owe they say 8 or so more payments they have me mixed up with two orders only one I received * **** ***** ***** **** * ******* **** *** *** *** *** *** *** ** *** *** ** *** ** ******** ** ** ****** *** ** ****** * ***** ** ********* ***** ******** * **** **** ***** **** *** *****

      Business Response

      Date: 11/04/2025

      Thank you for reaching out. We’re currently reviewing the details of the account and will be contacting the customer directly as requested. We appreciate the opportunity to look into this matter 

    • Initial Complaint

      Date:11/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this Tv and *** bundle on 07/26/2022 and have documents showing price shipping and total . bur 3 years later still paying. * *** ** I had to asked customer service for the documents showing interest rates and etc.

      Business Response

      Date: 21/03/2025

      Thank you for reaching out. We have conducted our investigation and can confirm that the balance on your account is correct and charges were applied in accordance with the terms. Our team has attempted to reach you directly to address any concerns, unfortunately without success. Please provide us with a preferred contact number and a convenient time, and we would be happy to help.
      Sincerely, 

    MDG is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.