Reviews

Review Details

• Review fromLaoumzis O

  Date: 20/05/2023

  I have been getting the run around from the owner Ray for months now. He refuses to answer my calls. He had sold me a Scope that was faulty. It took over a year to replace it with a so called better product. It was not a better product. He kept promising he will find what I was looking for. He has ignored my calls now for nearly 2 months. My experience with the the owner of Khan scope is that these people have been neglectful and act in bad faith to their customer. It is the worst custmer experience I have ever had ** ** ** ***** ** **** * ** ******* * ***** **** ******* **** **** **** *** **** ** ***** ** ** ****** **** ****** ** *** *****

  Khan Scope Centre

  Date: 15/09/2023

   We have carefully reviewed your feedback regarding your experience with us, and we are compelled to provide a comprehensive response.
  
  First and foremost, it is with great concern that we read your account of the events that transpired. We deeply regret that you feel your interaction with us was unsatisfactory. We take immense pride in our commitment to delivering quality products and exceptional service, and it is disheartening to learn that your perception differs.
  
  Regarding the product you acquired, it's worth noting that the model you purchased is widely recognized for its excellence and superior performance, and we've had zero customers complain about this specific product other than yourself. Our team is dedicated to ensuring that our customers have a clear understanding of their purchases.
  
  During your second visit to our store, we made extraordinary efforts to address your concerns. Our team provided an in-depth, one-hour explanation of the product's features and operation, going above and beyond our usual level of support. We even allowed you to test the product with new eyepieces, which is a deviation from our standard policy, and you expressed extreme satisfaction with its performance while in store.
  
  It's essential to mention, however, that your visits were accompanied by disruptive behavior that adversely affected both our staff and other customers. Shouting, threats, and a lack of respect for those around you created an uncomfortable environment. Despite these challenges, our team remained steadfast in our commitment to assist you professionally and patiently.
  
  Ultimately, it became clear that the issue at hand was not a defective or bad product but rather the need for familiarization and proper utilization. We appreciate your decision to purchase new eyepieces and your subsequent satisfaction with the product's capabilities.
  
  While we regret that your experience did not align with your expectations, we trust that this response provides a more comprehensive perspective on the efforts we made to address your concerns. We hope that you find a solution that better suits your needs in the future.
  
  Thank you for taking the time to share your feedback.