Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Basement Contractors

Penguin Basements Ltd

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basement Contractors.

Complaints

This profile includes complaints for Penguin Basements Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Penguin Basements Ltd has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Penguin Basements Ltd

      906 Magnetic Dr North York, ON M3J 2C4

    • Penguin Basements Ltd

      2B - 106 Saunders Rd Barrie, ON L4N 9A8

    • Penguin Basements Ltd

      101 - 42 Antares Dr Ottawa, ON K2E 7Y4

    • Penguin Basements

      42 Antares Drive, Unit 101 Ottawa, ON K2E 7Y4

    • Penguin Basements Ltd

      1531B Eagle St N Cambridge, ON N3H 4L2

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From early September 2022 to mid December 2022, Penguin Basements proceeded to complete a 6 week job as they quoted with much reluctance and lack of cooperations from their third party contractors. Work site supevisors never showed up and the electrician hired harrased us on several occasions. Since the job has been completed, we have had no problems with the finished work and were assured to be protected under a 2 year warranty. In early October 2024, one of the light fixtures in the basement began flickering constantly. Furthermore, one of the dedicated plugs for the freezer which had skipped the breaker on two other occassions finally tripped the breaker a third time resulting in a loss of all our frozen food. I contacted Penguin Basements and I have yet to recieve a response about them fixing these issues. Knowing well how they have operated with me during construction, I expect they are attempting to wait out the expiration of the 2 year warranty to tell me that there is nothing that can be done anymore.

    • Initial Complaint

      Date:23/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,

      I had filed a complaint to get my deposit back from Penguin Basements earlier today. Ironically I was able to resolve the situation with the owner just now. I will no longer need your assistance in this matter. 

      Thank you

      ***** *******s and knew this was far more than we can afford. I have reached out to Guy to get our deposit back, less $250 which it states on the back of the estimate. This would give us a refund of $2,250. Guy is now implying that due to phone calls and some drawings(which we initiated ourselves by sending them our drawing), that we’re out all of our money??? How is this possible? I have had another contractor go on a **** call with us, send us some sketches and never got charged a dime?
      I feel like they have our money ******* and will not terminate the file.

    • Initial Complaint

      Date:13/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NO PAYMENT HAS NOT BEEN MADE , ALL THE WORK THTA WAS DONE , HAS NOT PASSED INSPECTION ement took no responsibility for what they did . My backyard was left looking like a tornado had swept thru . This company is a disaster and homeowners need to be aware of their ******** behavior.

      Business Response

      Date: 27/02/2023

      ******* **** is now a legal file where we have a lean on the property. We have perfected the lean.

    Penguin Basements Ltd is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.