Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

North Bay Toyota Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: 21169594



    I am rejecting this response because:

    The response provided by Toyota as shown below is unsatisfactory.
    I am being denied use of the plug heater when needed (i.e below 20degress celsius) because ice formation is found inside the receptacle preventing the male plug from being inserted into the female.
    This was  the situation found by the Toyota Technician who used a high-pressure hose and a piece of metal to remove the ice.
    The Technician mentioned the flap does not make a proper seal to prevent water and snow from getting inside the plug.


    Sincerely,



    ******** **********

    Business Response

    Date: 26/01/2024

    Dear **********,

    I'm sorry you are experiencing issues operating your Block Heater in your Vehicle. We do perform the installation guidelines set out by Toyota Canada. There is a cover on the end and is operational as it should. If you should require any further answers regarding the design and operation of the part, you are more than welcome to contact Toyota Customer Service at 888-869-6828.

    Thank you 

    ***********

    Business Response

    Date: 29/01/2024

    We simply installed a factory designed accessory I do recommend that you do contact Toyota Canada for assistance. Toyota Canada has the design and has tested and released this accessory. Should you want it replaced, we could absolutely do that for you, however it sounds like you are unhappy with the design of it which is a Toyota Canada part. 

    If there is any other questions you may have please reach out to our ***** ********** ******** ***** ******* ************

    Thank you

North Bay Toyota Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.