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Business Profile

Solar Energy Design

Grasshopper Solar

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Kevin M

    Date: 24/04/2025

    overall they are very difficlut to deal with and do not want to help out with the owners of the house. I WANT THEM OFF MY HOUSE.

    Grasshopper Solar

    Date: 28/04/2025

    Hello *****,
    Please be assured that we take all customer feedback seriously. Our team adheres to industry standards and the terms outlined in the lease agreement when supporting all of our clients. If you would like to discuss the available options under your lease agreement, you may reach our Client Care team at ************ **** ****

  • M. R.

    Date: 17/04/2025

    ********** ********** company, **** ** ****, does not live to their commitment, do not anticipate any future issues these SOLAR panels can have...***** **** ******* **** **** *******. Their service Manager, ****, and customer service operator - ****** (** ********* **** ****), absolutely do not care for customer concerns.
    **** ** ** ****** 2015 i got into an agreement for 20 YRS!!! with panels installed on my roof WITHOUT CRITTER GUARDS (apparently bc they were not part of ESA requirement) but in 2020 they made CRITTER GUARDS a requirement!!!! *****....since i did not go on top of my roof for last 9 years to see if any squirrels are forming nest underneath the panel - its not Grasshopper's issue - its my issue, now i have an animal inside my attic - thanks to grasshopper ********** in not protecting my roof before installing the system - i have several leaks, i have no electricity in 2 of my room on 2nd floor, i have a SQUIRREL problem which grasshopper thinks is my problem not theirs....********** ******* ******* ** **** **** ----- i will be taking LEGAL ACTION against them as they FAILED TO PROTECT BIRD NESTING/PROTECTION UNDER THE SOLAR SYSTEM....not only animal issue ...this is a MAJOR FIRE CONCERN...as nest formed coming in contact with solar panel during extreme heat can lead to a FIRE!!!! ***** ** ******** ****** ***********...** ****** ** ********** ** ******* **** ** *** *** ** **** *** **** ******* *** ******** **** ****** ******* *** * **** ***** ** ***** ************** ***** **** **** ******* **** ** ***** *** ** ************** ** *** *********** ****** **** ******* **** ***** **** *********** ****** ***** ** ******

    Grasshopper Solar

    Date: 24/04/2025

    Hello ********,
    Thank you for sharing your concerns.
    As per your lease agreement, roof maintenance is the homeowner’s responsibility. Based on the photos reviewed, the roof is in a poor condition, with missing shingles and exposed wood—conditions that likely contributed to the issues you are experiencing.
    Wildlife intrusion is not a result of system negligence but rather the deteriorated state of the roof. That said, we have agreed to install critter guards as a preventative measure.

    M. R.

    Date: 25/04/2025

    Hello *** I appreciate your response
    I take full responsibility of the re roofing and shingles that were damaged...that's on me as a home owner, HOWEVER, critter guards were not installed and it gave a safe opening for the animal to formulate a home underneath the solar panel and dig their way thru to my attic!!! IF roof was exposed with bad shingles without solar panels...this would not have happened...IF critter guards were installed animal would not be able to get thru underneath the solar panels...This Is ********** on Grasshopper...if ESA approved guards in 2020...why was I not contacted to have it installed??? As a consumer I am not aware of this and it's company's responsibility to inform me!! I still believe bird trap could have been avoided if Grasshopper did their work properly

  • terry m

    Date: 21/05/2024

    c.d i agree with you regarding removing and re-installing solar panels for a new roof.my time to re-roof is coming soon.we were advised ,they would remove, re-install for free.perhaps we need to confer,and explore options.so many issues with this company,i'm sorry ** ********* *** i went for it!

    Grasshopper Solar

    Date: 27/05/2024

    Dear *****,
    Please contact our client care team at ###-###-####, Monday – Friday 9am-5pm so that we can locate you in our customer database, and respond to your concerns in a timely manner.

  • C. D.

    Date: 24/08/2023

    That's funny i was also told no issues when you need to reroof they will remove the panels once for free at no cost to me and now i find out its not the case at all. I've sent multiple emails to correct this issue with no response, absolutely not happy with this ****.

    Grasshopper Solar

    Date: 13/10/2023

    Dear *****,
    We reviewed your file and noticed that we have responded to your emails. Also, we have shared re-roofing quotes with you, along with a copy of your Agreement. Kindly refer to Section 18 of your Agreement that explains the re-roofing clause.
    If you have any questions, please feel free to reach our Client Care Team at ###-###-#### Ext ***, Monday- Friday 9am to 5pm and they will be more than happy to address your concerns.

    C. D.

    Date: 17/10/2023

    Not one individual working there will admit what was said to us, was no change for the removal of the panels for the first time. Not your roofing contractor or there’s a charge for the removal of the panels. I’m not the only individual this was told.

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