Complaints

This profile includes complaints for MJR Capital Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MJR Capital Services Inc has 2 locations, listed below.

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  MJR Capital Services Inc

  6285 Northam Dr, 4th floor Mississauga, ON L4V 1X5

  
• 

  MJR Capital Services Inc

  201 - 60 Centurian Dr Markham, ON L3R 8T6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call my phone about 10x a day and when I answer put me on hold. I hang up as I have server medical issues and this is causing me additional anxiety. They start calling me at 8:30am and go to 8 pm. Today alone they have already called me 7x and it’s only 11am

  Business Response

  Date: 15/05/2025

  Hello ***** ********,
  
  We appreciate your communication and
  welcome the opportunity to respond.  We have investigated this matter in
  its entirety and offer the following response to your concerns.
  
  We’re sorry that your experience with us
  has not been positive.  Our manager, Ms. ****, can assist you.  Her
  toll-free number is 1.************ e**** 
  
  Thank you for bringing this matter to
  our attention.  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me daily, usually 3-4 times a day. Calls start before 9 am and continue past 6pm. I answer the calls and nobody speaks. It’s dead air and then they hang up. This morning I asked the dead air which debt I supposedly owe and then ‘click’. I do not owe any company a single dollar, and am actually intrigued as to who they think I am. I would love for MJR to acknowledge that I am attempting to answer the calls rather than ignore them - mainly so I can give them the police report ID# to get them to go away. Please acknowledge and stop calling.

  Business Response

  Date: 08/05/2025

  Hello ****** ** *****,
  We appreciate your
  communication and the opportunity to respond. After a thorough review of this
  matter, we offer the following response to address your concerns.
  
  When your account
  was assigned to us in Sep2024, MJR mailed an initial collection notice to the
  address provided by the creditor for which we are collecting.  Aside from
  our calls, we have also sent you SMS messages which provides the creditor’s
  name.  All our communication is made in accordance to the provincial regulations
  by which we are governed.
  
  As per your
  request, the telephone numbers have been removed from our file. However, there
  remains an outstanding matter that requires communication with you. We have
  requested supporting documentation, which will be mailed to your home address.
  Once you receive it, please follow the instructions to pay the account, or you
  can visit our website at https://********************************* 
  Alternately, you can contact our supervisor, Ms. ******, through our main toll
  free line at 1.************ e**** with your reference number ********.
  
  Thank you for
  bringing this matter to our attention.  

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****garding this issue. They informed me that the amount I sent them directly in January was all I owed and at that time the balance was $0 and the account was closed, and they informed MJR of this fact. They then informed me that the amount I had paid the week prior was an overpayment sitting in my account as a credit they could not refund and I was required to go to the bank have them request the funds be returned. I am requesting that MJR clear and close this claim as they were instructed to in January by ******* when the account was paid off and closed, as well as MJR cease all contact with me and remove any item they may have placed on my credit report.

  Business Response

  Date: 08/05/2025

  Hello ******* ****.
  
  We appreciate your communication and the
  opportunity to respond. After a thorough review of this matter, we offer the
  following response to address your concerns.
  
  When your account was assigned to us in
  September 2024, a letter was mailed to the address provided by our
  client.  Additionally, numerous emails and texts with debt details were
  sent to the email and phone number we were given.  There was no mail
  return on file, nor did we receive any communication that you did not receive
  any notification.  Our first contact with you occurred on 12Dec2024 when
  you advised us that you had moved and disputed the amount we were attempting to
  collect.  We advised our client who responded that you had not notified
  them of your move.  The new occupant agreed to take responsibility from
  15Oct2023.  The amount owing prior to this date was invoiced to you in the
  amount of $204.13.  When we reached you again on 16Jan2025 to communicate
  the response we received from our client, you advised you would call
  them.  On 27Jan2025, you advised you paid the account but could not
  provide a confirmation number or verifiable details.  An inquiry was sent
  to our client, and we did not receive notification of your payment. 
  
  Upon receipt of this complaint, we
  inquired again with the client who confirmed your payment.  We have closed
  our file, and you will receive no further calls from MJR for this matter. 
  Credit bureau updates are done in accordance with our updating process. 
  Please allow 2-4 weeks for your record to reflect payment.  If you require
  a release letter, kindly email us through our website, https:/*************************** and provide your updated address.  Please ensure you include reference
  number ********. 
  
  Thank you for bringing this matter to
  our attention.