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Review Details

• Review fromBrian B

  Date: 18/07/2022

  BEWARE!! It's a bit of a read, but well worth your time. On May 20, 2022, my wife picked up my **** before we went on our holiday and paid the invoice to get our vehicle released. The total was $1920 to purchase and install the pin (Just the pin) in my new ******** chair. I showed the technician (****) where I needed to sit in relation to the dash and he said 'Yep, we got it.' They wanted the chair back the next day with the truck for the installation. When I got the truck and chair back, the chair was tilted way back so as to not hit the dashboard with the display screen for the chair controls, and the seat cushion was a mere 4" from the dash. There was no way for me to be in the chair with the chair locked in. They took some measurements this time and asked for the chair and truck the next day to move the pin. When I asked why it was so close the first time, they said that they followed the directions ... but they didn't take any measurements or consider the placement of the lock on the floor. I was charged for the pin plus 10 hours of labor because they had to redo their work the next day. This would not have happened with Henry! He would measure with me in the chair and then install the bracket and pin once. If there was a mistake, I shouldn't be charged for it. I would expect to be charged for the pin purchase, and the time to measure, drill 4 holes and mount the bracket, but 10 hours is absurd! Also, I don't appreciate **** raising his voice to my wife! She asked a question about the invoice and he ramped up his tone while telling her that the bracket had to be purchased and it took 10hrs. to install. She asked him not to raise his voice to her; he stopped. If you can find someone else to do the job, I would suggest going that way. We feel like we were taken advantage of. When I sent them this very message and asked for a resolution, I didn't get a response. Not very professional!!