Reviews

Review Details

• Review fromSteve P

  Date: 29/12/2023

  Been with Start.ca a few years now , Zero problems, Zero issues. Staff l have dealt with ALL have been great

• Review fromPatricia W

  Date: 20/10/2023

  I never even became a customer. I received a flyer in my mailbox about one week ago announcing Start.ca's "Autumn-atic" savings of 100 mbps unlimited internet at $39/month for 12 months. So, I phone them to sign up and an impolite salesperson tells me that this deal ended on October 11th. There is no time-limit written anywhere on the flyer and I received it in my mailbox after the deadline for this deal ostensibly expired. With unfair sales tactics like that, Start.ca surely isn't going to win new customers...

• Review fromBernard M

  Date: 20/09/2023

  I have been with Start.ca for 6 years and in that time, had only one issue which was fixed quickly. I have been upgraded in speed at no extra cost to me and I rarely have to for call tech support. When I do have to call tech support, I have never waited on hold for more than 5 minutes and the support staff were professional, more importantly they were helpful. Unfortunately the price has gone up considerably since I signed up but even so their price is still less expensive than the big companies and the service is just as good if not better. Bernard M

• Review fromLachlan W

  Date: 27/08/2023

  We lose a chanel's signal 3 or 4 times a day. Sometimes briefly and sometimes we have to change to another channel.

• Review fromLiza B

  Date: 13/08/2023

  Been long time start ca customer. I just changed my service to 100 mpbs because of the promo for new customer onky but gave it to me anyway. The switch happen within two hours the same day. Next day i receive a call to follow up on status. I was assisted by very helpful Technician she was very patience with checking my speed with start care .and my deco. It was 60 and now its goes between 85 after our call. She did explained that it maybe the interference because it not a depirect connection to the modem and to test by connecting a kaptop directly on the modem with a cable. I was going that but I was ok with that 84-85, but after testing again using google internet test. Got very happy because then its now 95-98 mpbs previously service runs had it at 22-25. I am so happy with their service. Keep it up start ca. appreciate the assistance with the set up. Thanks again.
  

  Start.ca

  Date: 14/08/2023

  Hello Liza
  
  So glad we could help!
  We always want to do what is best for each customer and help make sure any changes make sense and are running smoothly.
  Our customer follow up is something we are proud of :)
  
  

• Review fromPaula S

  Date: 25/05/2023

  I watch start tv off and on all day long. At 11A after any day now you put on a show Providence that does not play so for one hour you have a blank place without a show to watch. So why don’t you put something on we can watch on that hour?

• Review fromNa W

  Date: 01/02/2023

  Worse service ever!! They take your money and not provide the service you pay for. I went without internet for many months even tho they were still getting my money, told me to call back for credits once issues have been resolved, well they now say Nope, you get nothing!! Horrible service!!! don’t recommend! I wish I didn’t even have to leave 1 star, they don’t deserve it.
  

  Start.ca

  Date: 07/02/2023

  We have reviewed the situation.
  There was intermittent connection issues that lasted around 4 months.
  During that time we worked with the customer (including addressing our equipment and their home network) and the infrastructure owner to get to a resolution.
  We did provide over $190 in service credits during the process, and from our understanding the technical issue were resolved months ago.
  We will be reaching out to see if there are still issues that we are not aware of that we can help with.

• Review fromCurtis C

  Date: 21/12/2022

  I have been with Start.ca now for a couple of years and I am very happy with their service. I recently installed a wifi camera and I called them because I was having some difficulties with the camera staying connected. As it turned out, the camera was placed too far from the router so it was getting a strong enough signal. Long story short, they went through all the steps using their customer care app and we got the correct diagnosis of the problem and got the right solution. I have been very impressed with this company as they have always been genuinely interested in making sure I am a satisfied customer!

• Review fromJoanne B

  Date: 02/12/2022

  I've been with these guys now for about 10 years. They've always had really good service and cheap prices great communication service. *** ******* **** **** their prices have went quite high. I have no cable so what I watch on TV I stream on my Android boxes and half of the time I can't even stream anything it just keeps freezing up or constantly won't pick up the streams. So frustrating. What's the point of having internet if you can't stream anything on your TV. If anybody knows of a better company that's cheaper let me know please because I'm pretty much done with these guys I can't afford these prices with ****** service anymore
  

  Start.ca

  Date: 05/12/2022

  Hello ******
  We would love an opportunity to help fix your network issues.
  Often times streaming is/can be impacted by home network setup or equipment and or server issues depending on the streaming service being used.

  As for costs, since you upgraded your service in February of 2019 you were being charges $60 per month
  We lowered the price by $5 for 11 months in November of 2019.
  We then put it back to the original $60 in December of 2020 and it stayed at that cost until we raised it $3/month in July of this year.

  We do all we can to keep costs in line, but due to many circumstances we could not avoid that small increase.

• Review fromMichael A

  Date: 25/06/2022

  Horrible. We have been without internet for days now and require it for work and school. They told us someone would come between the hours of 8am to 8pm (yes 12 hour window) no one came. Called to find out what happened, Keep getting sent to different "agents" none of them solve anything. Still without internet and no hope in site. It has been 48 hours now. No talk of reimbursement (even though we pay a monthly rate). Have left us with no internet and no ability to get it through them.