Reviews

Review Details

• Review fromDouglas M

  Date: 09/06/2023

  My wife had a reservation at this hotel for the evening of June 3rd. This was a reunion for a large group of older nurses which can happen every few years.The room fee was set at $226.80 with an additional charge of $30 for parking.This was acceptable and was paid via a TD charge card.The next day when my wife arrived home I thought I would check my account to see if the deduction had gon through and our account had been debited.Much to my surprise they had not only taken the quoted fees but also debited our acount of an additional $50.00. My wife called the hotel regarding this fee and was told it was to cover possible damages and it would be returned within 4 to 5 days.This did not happen although no damage was done, no wild parties.My wife, ***************************** called back today to enquire again, they said again that it would be sent off, or the bank account would get credited, some time.The hotel also said they were free to take this money without telling the client.We have been scammed a few times lately and are getting really fed up with it.If the hotel feels they are free to help themselves to thier customers accounts they are guilty of fraud. This hotel should be fined or closed down for this kind of business.Regards ******************, for *****************************.

• Review fromCameron S

  Date: 04/05/2023

  I rarely complain about anything. And never have I singled out a certain individual. But here I sit at 11pm after being awaken by the front desk to hear someone had knocked at my door and I didn't answer. They believed I was smoking in my room and a smoking charge would be assessed. I told them there was a mistake and they're welcome to come to my room at that very moment. They refused: ******** said 'we don't need to' before hanging up on me. I got dressed and went downstairs. ******** continued to be confrontational and double down on the idea that she was right and I was wrong. I appreciate that mistakes happen - but ********'s unwillingness to admit to a mistake was beyond reproach. I've traveled for work for over 18 years - this is the first time I've ever experienced anything remotely close to this sort of behavior.

• Review fromQianqian L

  Date: 27/06/2022

  Not a reliable business. 1. Misleading cancellation rule ********** offers a 'discount' if you book two rooms together you will get 1 room for free cancellation, but the other one is not refundable. When I book with this hotel I didn't notice and assumed both rooms share the same policy. When I notice my trip plan needs to be changed they are not allowed to provide any refound. It is 2 months prior to my departure time. I can't think the hotel will lose anything to cancel my room 2. Lie to the customer Since it is a large amount of loss for me I contact my booking agent to negotiate with the hotel. The hotel finally agree to give me the full refund. The message even showing on my reservation 'customer may cancel the room, we will give the full refound' and they promise to give me the refund on my departure day which is ***** That's why I didn't follow up anymore. But on departure day there is no refund at all. When I call the hotel again they just do not admit they will provide the refund. They even blame me that since I don't accept that 50% refund and it has been a long time we won't offer you even that 50% refund. I highly doubt they plan this at the beginning. Tell me that will give me the refund, and then 2 months later when that date comes they just say it has been too long we won't offer you anything. I was so shocked this big-name brand is treating its customers like fools.