Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Major Appliance Services

Sutton & Son Appliances

Reviews

Customer Review Ratings

5/5 stars

Average of 7 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTom M

    Date: 11/02/2025

    Excellent service from call to job completed.
    Taz is a very dedicated and skilled technician, I would recommend him to anyone.
    Sutton is just what we need in this world **** ** ********.
    Definitely five stars.
    *** *
  • Review fromFran E

    Date: 05/10/2024

    Excellent service from initial phone call to repair - prompt, friendly attention. Graham demonstrated obvious experience & skill, combined with a friendly, informative, helpful approach. So relieved we don’t have to replace our oven!
    Highly recommend!
  • Review fromGino P

    Date: 23/01/2024

    We were very pleased when Sutton and Son repaired our dryer several years ago. I called them back to repair our ********** oven, and again we were very pleased with their service. Micky was very friendly, professional and respectful. He was able to quickly diagnose and repair the problem. Micky also provided an explanation regarding the components and how they work. Thank you Sutton and Son, you will be our go to appliance repair company moving forward.
  • Review fromJohn K

    Date: 23/08/2023

    I needed service for a gas stove. Sutton's name was given to me by another repair place who did not service gas appliances.
    I contacted by phone and an appointment was arranged for 2 days later.
    Technician, Mickey, was very polite, and very quick to solve the problem. We were extremely pleased.
    If I ever have a gas problem again, I know to call Sutton & Sons and I know they'll do a great job.
    **** ** **********
  • Review fromDebbie C

    Date: 28/06/2023

    Amazing Service, Above and beyond.
    Technician arrived within stated time frame. Friendly, professional and resolved issue with my gas stove. Even cleaned the stove after repair. ***** ********** ********** ******
  • Review fromLydia M

    Date: 28/03/2023

    Emailed for a service call and Mike responded promptly. We spoke on the phone and he was so polite and knowledgeable. Service was set up for the next day. Graham came as per schedule and he was so friendly and knowledgeable. He explained and showed me what to do if my leak happens again. He also answered questions about my other appliance's. Really appreciated both their knowledge and experience. The shocker was they had a part that other companies were out of stock for a year. I really appreciate both Mike and Graham. Thanks again for all your help
  • Review fromSandra c

    Date: 02/03/2023

    We were extremely pleased with the Sutton's excellent service.
    It was a complicated and challenging process to install our built-in stove; however, Sutton proficiently and successfully made the installation.
    Not only were they experienced, knowledgeable and skilled, but they were efficient, conscientious and personable. ** ****** ********* ***** ****** * *** ***********
    ****** **

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.