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Business Profile

Bakery

Grandad's Donuts

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Dan F.

    Date: 23/02/2024

    I just had the most terrible experience at this establishment. ** *** ********* ***** Had put in an order for a dozen donuts on Wednesday for a birthday party tonight, Friday. When I went to pick the order which was to be ready for 3:30, the order was no where to be found. The woman behind the cash couldn't find any order under the name placed on Wednesday. She was quite dismissive and did not offer an apology and just kept repeating the order was not there and that all orders are made in the morning. Good customer service dictates an apology and perhaps an offer of the product on the house. I left there quite annoyed. I then decided to call them and speak to a manager to let them know about my experience. When I called, I asked for a manager. I was told no manager in the building. I asked for someone in authority. No one of authority in the building. I proceeded to explain my experience and the missing order. The person on the phone was ********* ***** *** not well versed in customer service. I explained what my expectations were (that a manager must call me back to address my complaint). The girl on the phone developed an attitude and began raising her voice demanding I not tell her what to do. The exchange continued until she lost control *** ****** ** * ******** ******. In disbelief I said "Excuse me?" at which point she realized what she had said, let out a gasp and hung up the phone. I had someone else call to get the person's name and this time the women whom I spoke to in-store answered and admitted to have spoken to me in store. **** ***** ** ** *** *********** ** **** * ******** * ******** ****** *** **** **** ** ** ***** *** **** *** ** ******** **********

Grandad's Donuts is NOT a BBB Accredited Business.

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