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Business Profile

Major Appliance Services

Wellington Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • B. B.

    Date: 18/06/2024

    * ***** ***** ********** *** **** ******* ******* ** ***** ** ********* **** *** **** ** *********** ** *** *** ******* ***** *******. Every excuse was used by the repairman (they sent the wrong part, didn’t have the right tools, etc., etc.) and I STILL don’t have a working fridge! Water ices up in the bottom of the fridge then leaks out onto the floor. ****** *** **** ** *** **** *** **** ************

    Wellington Appliance Service

    Date: 21/06/2024

    We never ever said we don't have the right tools and we can only go by what the Manufacturer is telling us

    B. B.

    Date: 21/06/2024

    You are correct…you had the right tool but the WRONG part.

  • H. M.

    Date: 14/01/2024

    * **** **** **** * **** ******* ***** *** ******* ****** **** ******* ** * ****. The "serviceman" didn't touch my freezer, just lectured me on having to defrost it. I pointed out that the top element had absolutely no frost and he claimed that it was because it was frozen lower. I defrosted the freezer as he asked, called repeatedly for him to come back and check it again with no response. When I contacted *****, they told me that they got the report that my freezer was working fine. ** *** **** ** *** ******* * ***** **** **** ** ********** * ***** *** **** **** **** **** ******** * *** ******* ******* ******** **** ***** **** *** ********** *** *** ******* ******** *** *********** **** *** ******* ** *********

    Wellington Appliance Service

    Date: 30/01/2024

    If your not satisfied with our Service that's fine. But please state the Correct Facts

    H. M.

    Date: 03/02/2024

    If you had come back, why then would I have contacted another company, at ******* request, to check the freezer? And why then would they have found a problem? All my facts are correct. I now have the replacement freezer, and that is working fine.

  • Tracy N

    Date: 20/10/2023

    ******** ******* *** I learned they **** to Frigidaire and told them they repaired my fridge when they did not. They were engaged to replace the ice maker on a brand new fridge and the tech couldn't figure out how to remove the old ice maker. He called Frigidaire who explained how to remove it and he still couldn't figure it out. I then find out they told Frigidaire they did replace it and it tested ok when they never did. ******** ********

  • John B

    Date: 11/01/2023

    I was in the service industry for 40 years (HVAC) never have i seen such poor service. Never again will I buy a major appliance from **** *****. They sent Lino from Wellington Appliance to fix it. First trip he had the right board but said it was the wrong one, second trip wrong board, third trip installed the board and wanted to leave before my oven came up to temp. I asked him to wait but he said no, if it doesn't work call again. Just like the rest of the people here say they won't return your calls. Then ********** tried to tell me it was out of warranty, when I proved them wrong they told me if they sent another service company I might have to pay because Wellington Appliances **** ** **** *** said the oven was repaired.

    Wellington Appliance Service

    Date: 01/05/2023

    The oven is working to the Manufacturers specifications and the Tech called the Manufacturer while at the house and they confirmed it. Sorry we can't change the design of the Appliance. We are sorry that you are not satisfied with our service

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