Reviews

This profile includes reviews for A Plus Air Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A Plus Air Systems Inc

  17 - 2 Steinway Blvd Etobicoke, ON M9W 6J8

  
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  A Plus Air Systems Inc

  655 Hamilton Regional Rd 8 Stoney Creek, ON L8E 5J7

  

Review Details

• Review fromNadia G

  Date: 07/05/2025

  I had an outstanding experience with A Plus Air Systems from the initial consultation with ****** all the way through to the installation of our new HVAC system. From the start, their team was professional, punctual, and extremely knowledgeable. I appreciated how they took the time to assess my home’s needs, explain all the available options, and provide a clear and competitive quote without any pressure or upselling. What impressed me most was their transparency and honesty. Every detail was explained from equipment specs and energy efficiency ratings to installation logistics and warranty coverage. I had a lot of questions and concerns about placement, permits, and aesthetic impact on the home, and they patiently addressed all of them with clarity and professionalism. The installation team arrived on time, worked efficiently, and showed great respect for my home. They laid down floor protection, cleaned up after themselves, and ensured everything was tested and running perfectly before leaving. The system they installed (furnace, AC, and smart thermostat) has been working flawlessly, and I’ve already noticed an improvement in comfort and efficiency. They also followed up a few days after the install to make sure everything was running smoothly, which really showed their commitment to customer satisfaction. It’s rare to find a company that combines excellent workmanship, fair pricing, and top-notch customer service .but A Plus Air Systems delivers on all fronts. I would confidently recommend them to anyone looking for HVAC services in the GTA. They truly live up to their name!

• Review fromR.K.

  Date: 28/01/2023

  A Plus Air installed a new Heat Pump and furnace as well as humidifier in our home for $15,000 as a subtrade of *** **** ***** Canada. We also had a 10 warranty with the system. After the installation we had very dry air in the house which caused us great discomfort sleeping at night. A Plus Air often serviced our system annually for cleaning and we explained the house had very dry air. They would check the humidifier and replace the pad. 9 years had passed and we finally discovered that A Plus Air had never cut a hole into the furnace duct to allow moist air to flow from our humidifier through to our heating system. They attached the humidifier flange to the solid metal wall of the exterior of the furnace with 8 screws but never cut a 6 inch hole into the furnace. A Plus Air Systems has the sales contract yet denied they installed the humidifier and refused responsibility unless I provided my copy of the receipt. I'm very disappointed with A Plus Air's refusal to take accountability and their careless ** *** ********* installation of the humidifier and will never use them again.

  A Plus Air Systems Inc

  Date: 25/05/2023

  We deeply regret that your experience did not meet your expectations. We strive to provide and maintain the highest standards of customer satisfaction. Your feedback is crucial to our ongoing efforts to improve, and we take it very seriously. As per our system information the above mentioned heat pump installed in 2009 and do not show a humidifier as part of the installation. customer says he bought the humidifier from **** ***** in Etobicoke south, we are not a contractor for Etobicoke **** *****. We asked for proof of purchase as this install happened 14 years ago and we do not have actual paperwork other than system information. We are still happy to replace with new humidifier if we know customer bought humidifier from us. Steven A. Manager, Administration

  R.K.

  Date: 26/05/2023

  The furnace was not purchased from the Etobicoke store but another **** ***** store in Toronto.. A Plus Air originally told me they had the receipt, but it would be difficult to locate it. They put the onus on us and asked me to provide it and when I couldn't produce it right away they denied they ever installed the humidifier but did state they installed the furnace, AC Unit , Heat pump and water heater. We presented the receipt to **** ***** which shows a Humidifier was part of the purchase and have finally resolved this with *** **** ***** ******. I was not able to attach the receipt on this chat.

  A Plus Air Systems Inc

  Date: 29/05/2023

  Regarding the customer claim that we were doing maintenance every year was not right, After the purchase of heat pump system, the first time customer called us for furnace issue was on Nov 2017, we checked and found weak flame sensor, replaced under warranty and found furnace need maintenance, completed maintenance and changed air filter. Next visit was booked on July 2020 for heat pump not working, but was cancelled later by the customer. Our next visit was on July 2022 as requested by customer for furnace and HP maintenance, on this visit we have done a full maintenance and replaced all filters including humidifier filter, all this time there was no word from Mr. *** about about the humidity issue at the house. According to technician, 2 hours after the service completed while he was on his next job, Mr. *** send him a text and picture saying humidifier was not installed properly and no hole on plenum. Mr. *** has many contractor doing jobs and was not sure who installed his humidifier. I have documents to support my claim for each visit and service report. We should not be panelized and broadcast worldwide for something we never have done or know of. we have thousands of happy customer over the last 30 years we do not mind fixing issued like this at any cost. Mr. *** has to find the contractor who actually installed the humidifier.