Reviews

This profile includes reviews for 401 Auto RV Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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401 Auto RV Canada Inc. has 18 locations, listed below.

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  401 Auto RV Canada Inc.

  2200 Eagle St N Cambridge, ON N3H 0A1

  
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  401 Auto RV Canada Inc.

  325 Ingersoll St Ingersoll, ON N5C 3J7

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  401 Auto RV Canada Inc. Fraserville (Peterborough)

  974 Syer Line Fraserville, ON K0L 1V0

  
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  401 Auto RV Canada Inc. Ottawa

  20 Frank Nighbor Place Kanata, ON K2V 1B9

  
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  401 Auto RV Canada Inc.

  353 Manitou Dr Kitchener, ON N2C 1L5

  

Review Details

• Review fromSally M

  Date: 24/04/2025

  I purchased a vehicle March 11, 2025 picked up March 20, 2025 2021 *** ******, I texted the sales guy March 22, 2025 regarding a sound from engine. No response.
  Texted the sales guy again April 23 2025 stating the car engine shut off on the highway a couple days ago first time on highway **** ** ****.
  Texted and let him know and all he could tell me  sorry to hear that, you could could always book an appointment with our services dept
  Moving forward I found out the codes for my check engine light was ***** and ***** both deal with camshaft exhaust and timing. I also found a recall regarding engine and pistons ***** * **** * ****** **** ** ********* ** *** ******* ***** **** **** ***
  At this point all I can do is keep escalating this issues with ***, OMVIC *** **** **** ******** *** *** ******* **** ***
  I am afraid to drive this car.

• Review fromIvan H

  Date: 27/03/2025

  ** *** *** **** *********
  I was sold a 2018 ******** *** which was already $6,000 over market value, and after all taxes and fees, I am now $32,000 upside down in negative equity.
  These vehicles are worth around $18,000 on market with the same mileage and in much better condition, but in total, they are charging me $52,000.
  As if this wasn't already bad enough, they also put SEMI-SLICKS on the vehicle, which happen to be illegal for public road use. This vehicle, with said semi-slicks, is dangerous to drive in any weather other than dry summer conditions.
  I went back to the dealership to ask for all-season tires to make my vehicle legal and safe to drive, but they told me that they aren't responsible to provide said tires, while this car also would NOT pass safety with these tires.
  ** *** *** **** ******** *** **** *** ********** ******* *** *** you WILL be stuck with the vehicle along with losing more money than the vehicle was worth when it was BRAND NEW.
  Another thing I will add here as well is that they wouldn't let me test drive it until AFTER I had purchased the vehicle and received the keys, and straight up refused to take ANY accountability whatsoever about the many issues I've had with this vehicle.
  I have owned this car for just barely a month, and I have had to boost it to drive back to their service centre after my battery died twice. Not only did they not fix the problem the first time around, they also ******* me into believing that I had left the headlights on overnight which was NOT the case, as proven by the security cameras on my property where the vehicle died within 12 hours.
  ***** ** *** *** ** ***** ******** ** *** *** *** *** ********** *** **** **** **** ****** ***** ****** ****** While this may be the norm for the cheaper end of used vehicle lots, they are charging extravagant prices for vehicles that won't last longer than a year.

• Review fromNaythan F

  Date: 19/12/2024

  I just got my **** **** from 401 Auto in Sudbury and I am really satisfied.
  Jeff B. is the associate who helped me and he was awesome to deal with. Not only did he get me financing but he got it for the vehicle I wanted for payments within my budget but on a shorter term then expected.
  I was worried as this was my first time financing a vehicle but they taught me alot and really impressed me with the vehicle I now have.
  I recommend contacting them if you are looking for a new (used) vehicle.

• Review fromRita T

  Date: 18/12/2024

  I purchased a vehicle from 401 Auto in Sudbury in August and after just one day of driving it my check engine light came on and when I brought it to a family friend who had a scanner a code came up for a catalytic converter replacement which when I took it to the dealer told me would cost over $3000. The vehicle was sold to me without a warranty of any kind and they are expecting me to pay for the repairs which I am refusing to do because this issue should have been fixed before it was sold to me and I am getting nothing but run around from the dealer and excuses from Justin M. service manager

• Review fromShelldan R

  Date: 31/10/2024

  I financed a car that was in a accident. I was told to bring the car to there mechanic. That was a ***. No mechanic including there's wanted to do anything. I had to pay out my pocket. I was told to forward the receipt and when I did I was given a serious run around by the company. I signed for the car and asked if I would be able to return the car I was told yes. I was also told it would be a 4 year loan. Now to find out I have to payout this car until 2029. When I went back my contract was marked out all over it. And changed. I was also told that the person who did my loan was no longer working there. Which was also another ***. *** ** *** ***** ******* ** * **** ***** ********* And 401 is misusing the rules that they are being allowed to.

• Review fromAndre B

  Date: 30/10/2024

  ** ****** ***** ***** *** **** ******* ******** **** ** ******* I wanted to buy a vehicle and this company took ********* of that. They rushed me to sign and online contract and would not give me the contract in my possession to look over. They told me everything I wanted to hear about warranty verbally but when it came down to it now seeing the expenses I have for the vehicle due to it being a lemon I realized they were very ********* In this deal. I also take accountability for being foolish to falling for these tactics and not knowing the simple saying “if it’s to good to be true usually it is”. When I arrived to get this vehicle **** ** ****** I started it and it had a rough unsettling sound that was bad but not bad enough to drive off the lot. Keep in mind they already got me to sign so I know the car is already mine at that point. Few days later I contacted the sales person who sold the car stating there’s already issues with the car that makes me feel it’s unsafe for driving. They ask me to bring it it and diagnosed it to be the engine leading to the sound I first heard when I started the vehicle off the lot. Long story short I was quoted 7500+ in expenses to replace the engine for a vehicle I just bought and the warranty only covers $2500. **** ******* ****** ** *** ********** * *** *** * **** **** ******** *** **** ***** ** ******** **** ********** *** ***** *** ******** ** *** ***** *

• Review fromGarrett S

  Date: 04/10/2024

  **** * ***** ** **** ******** ******* ****** ** ******* **** *** ********* ******* ** **** **** *** *** ********** ********* **** *** ***** ******** *** *** **** ****** ** **** ***** **** *** **** ******** *** ***** **** *** ****** *** **** ******* *********** ***** ***** ********** They’ll promise you one thing and change it after the fact. You can bring it back? Yea right, they’ll make you chase your tail until it’s too late to do anything. Damage to the vehicle, ***** ** ********* **** what shows up doesn’t match what you thought you were buying. And for customer service, one person might wear 3 or 4 different hats so **** ***** *** *** **** ***** **** **** ** they don’t **** ** take accountability for anything. ***** **** *** ***

• Review fromKristina S

  Date: 01/10/2024

  This company sells salvage yard vehicles/ bonded vehicles without informing their customers. They are very pushy and misleading. They throw digital paperwork at you and fail to inform you of small print info. Every time a complication arises they find a way to make the issue a result of the customers lack of knowledge. **** *** *** ******** ** * ******* *********** They tell you what they know you want to hear, from stating you grand total bill of sale to finding out that there was no adjustment to the prices as verbally discussed! They send what paperwork they want to the bank and that's that! They failed to fix the discussed issues in regards to the vehicle! As if that wasn't enough, they removed the DVD player and the 6disc, the donut or spare tire was rusted to a very unsafe or unusable state! There were no air filterx in the vehicle at all, this was discovered by my routine mechanic 1 week after having the vehicle. He felt an oil change was needed. * ***** *** ** *********** the worst piece of the experience was gaining the knowledge that they had not done the sale with co-signer! ******* **** *** *** **** ******* ** ** ** *** ** ******** ******* *** ********* * ***** *** ******* **** ***** ** **** **** **** ***** ** **** ** ******** Still trying to get the issue figured out 3 years later! Constant hangups when I call, not returning calls, dismissive and **** when I am able to finally get in touch with someone! * *** *** **** *** *******
  

  401 Auto RV Canada Inc.

  Date: 07/10/2024

  Hello ********, 

  
  

  Please contact us at ###-###-#### or ************@********.ca and we can certainly look into this matter for you. 

  
  

  Thank You, 

  
  

   

  
  

   

• Review fromSarah B

  Date: 03/09/2024

  I applied for a car on August 9th 2024 and was contacted immediately by a salesperson. Over the weekend, we had a car picked out and a contract signed. Everything was done online and through text as I was working and didn't have the time to do a phone call or go into the office. As of now, September 3, 2024 I am still waiting to pick up the vehicle. I've been told that the tech was out sick and couldn't do the safety certificate. It took them two weeks to get someone from another office to come in. Another 3 or 4 days to finally get it done. I was then promised delivery of the vehicle over the past weekend and gave heard nothing since Friday. Not impressed. I'm already making insurance payments and loan payments.

• Review fromBrandy M

  Date: 26/07/2024

  ** * ***** **** * **** **** * ****** I bought a car in May 2023 from the ******** location. It was my first time buying my own car ** * *** ***** ********* I bought the car online and was sent photos stating the car was “dirty”. Other than that, the car liked fine. I was pressured into signing the contract very quickly. I signed only later to discover once I zoomed in on the “dirt” that it was damage to the car.. both front and rear bumpers. When I called regarding the damage I was told there was nothing they could do to fix it and also nothing I could do to pull out of the deal as I already signed the contract. When they delivered the car, the damage was worse than the pictures showed. Why was I not told about the damage? When I protested I was told it is what it is and there was nothing they could do for me. They then said to try claiming it on a bogus dent insurance package they added onto the contract in a month’s time… I called… there was no account. I called to speak to a manager and was told he was in a “meeting” and would call me back. It’s been over a year and not once did he call. Longest meeting ever.
  Long story short… the most disappointing and eye opening experience of my life.