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Business Profile

Delivery Service

Tforce Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Tforce Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tforce Logistics has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tforce Logistics

      107 Alfred Kuehne Blvd Brampton, ON L6T 4K3

    • Tforce Logistics

      PO Box 243 Malton CSC Mississauga, ON L4T 3B6

    • Tforce Logistics

      6860 Rexwood Rd Mississauga, ON L4V 1L8

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tforce delivered my package to the wrong address as proven by the photo they attached to the email they sent me when I inquired about my package. They are now telling me to ask the store I bought it from for a refund when the mistake is completely their fault. Why are they now making this my problem when they are the ones who made the mistake? I doubt the company I bought from will refund my money for a mistake that another company has made.

    • Initial Complaint

      Date:21/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered over $2,500 worth of doors that were never delivered. The tracking number shows they were delivered but as of today 2/21/2023, I cannot get any information where the doors were delivered because they were not delivered to my house. Repeated calls are met with a "supervisor" telling me they are the last point of contact and they need more time - yet no one can tell me where this was delivered, when, date, time, proof, picture, nothing except they need more time. **** ** *************  The original source, **** *****, is being told they were delivered by this company but nothing further except they need more time. I want my doors or a refund asap. I also want to know who accepted this package if delivered to the wrong address. **** ** ***** *** ********** ** *********** ** **** ***** ** ******** ***** *** * **** * ***** ** ***** ******* ** ******* ********* ******** *** *********** **** ********* **** *** *** ***** ********

    • Initial Complaint

      Date:16/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Tforce ******** *** ****** ****** ** ******* ** **** **** **** *** ********** *** are refusing to compensate me for it or communicate further.
      I have proof as I was sent an image of the wrong address in the proof of delivery,
      24 hours later a different customer service rep advises me that the package was delivered, with no further information or explanation of the previous email and have ignored all communications since.
      I asked them to simply either: a) locate my package or b) compensate me for the delivery of my package to the wrong address - again, the proof of this mistake on their part was emailed to me initially.
      - ******** *********************** sent me proof of the error on Feb 14, 2023, 2:38 p.m EST.
      - The next email was from ******************** who tried to pretend the previous email wasn't sent and claimed it was actually suddenly delivered to the right address, despite the image.
      - ******** ***** *********** ********* ** ** ******** **** **** ******** *** ********* ** ** ******* ** ** ***** *** ********* * **** **** ********* * **** the image attached as 'proof' of delivery is NOT of my address or any addresses nearby.

    • Initial Complaint

      Date:26/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TFoce ***** my **** package which worths $250.

    • Initial Complaint

      Date:24/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has ********* failed to deliver my package for the last 4 weeks. The specific office responsible for the problem is is Calgary and is their local Tforce Final Mile office. Since the 28th of December, their system has been claiming over and over again that the package is expected by a certain time on a certain date. That time will come and go with no attempt whatsoever to contact me through the call box in the complex or my personal number (both if which have been provided numerous times). I want the package I ordered* *** * ***** ********** ****** ** **** ****** ******** ** ***** *** ***** *** ************ *** * ***** **** ***** *** **** ******* ** *** ****** *** ******* *** **** *********

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a fireplace from ********* that was to be delivered by Tforce on 12/19. The tracking said it was delivered to my address on 12/13, it was not. I reached out to **** ***** who attempted to get answers and was unable to locate the package. They graciously offered to ship another at their expense. This was ordered on 12/23, the tracking said delivery was to be expected on 1/20. I checked the tracking yesterday and it says delivered to me (again nothing) on 1/2. I have not received any package! They cannot tell me when I called if THEY delivered or were transferring to another courier for delivery, they will "call me back with an update" they never followed up after they lost the first package. So at this point this company has lost TWO 167 lb fireplaces and cannot tell me any information. **** *** *** ****** ******** ******* ** **** ****

    Tforce Logistics is NOT a BBB Accredited Business.

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