Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Tiny Houses

Big Impact Tiny Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tiny Houses.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromAnnette W.

    Date: 14/11/2023

    The new tiny home I purchased was not built to code. The workmanship is atrocious. They installed used parts eg a combo washer/dryer manufactured in 2004, old bathtub, kitchen cupboards…
    The tiled shower is damaged from a botched glass door installation, the door sits out 1.5” from the base so the water would run on the floor. The hydro panel was built into the wall against code. They installed improper plumbing, the eavestrough was installed improperly so no rain went through the downspout but came out of 2 bad joins. The spec sheet showed R22 insulation but is only 1.5” thick, some walls had a thin plastic instead of vapour barrier & none of it was taped & sealed. The microwave was hanging off the wall as wrong screws were used. The A/C hoses for the mini split were put through the wall where you could see daylight as it wasn’t sealed properly. The plumbing for the water heater is visible & has 10 connectors instead of 4. It fell off the wall during the tow as the clips holding it weren’t adequate. This damaged the connection & water was spraying out. The bathroom door handle fell off along with the handle of the storage area & I’m not living in it yet.
    I have put so much time into trying to resolve the problems. The builder’s responses were, can your contractor fix it, damage must have been through the tow, that’s an easy fix. For the shower door not having the seal, I was offered a shower curtain & rod.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.