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Business Profile

Solar Energy Design

Nova Scotians Going Solar
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Reviews

Customer Review Ratings

1

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Review Details

  • R. B.

    Date: 27/05/2024

    On Friday May 24, we were approached by a door-to-door agent for Nova Scotians Going Solar and asked if we were interested in having solar panels on our house. We tentatively agreed to meet on Monday May 27, 2004 at 12:00 PM for further discussion. Over the weekend we decided that such a project was not feasible for us (both in our late 70s), and that we were not interested. The agent called this morning to confirm the meeting and we told him that we were not interested and that there was no need to meet. After informing the agent who made the initial contact that we were not interested in installing solar panels on our house or even hearing the presentation, three hours later we were sent an email that opened with the line "Thank you for choosing Nova Scotians Going Solar to install your new PV solar system." along with three attachments that presented an incomprehensible "quote", a document about getting a loan to cover the cost, and a image depicting the phases of installation. Since we had already indicated that we were not interested in their proposal, this email felt like an intimidating communication, implying that we had agreed to something we had not, neither verbally nor in writing.

    Nova Scotians Going Solar

    Date: 28/05/2024

    Thank you for bringing this matter to our attention. We sincerely apologize for any distress or inconvenience caused by the recent interactions with our team. We recognize that one of our agents approached you on May 24th and that you tentatively agreed to a follow-up meeting, which you later decided to cancel. We appreciate you informing our agent that you were no longer interested when they called to confirm the meeting. We deeply regret that you received an email implying that you had chosen our services after clearly expressing your decision not to proceed. The problem appears to be on our end, and we want to clarify that this was an honest mistake by our new customer care agent, who inadvertently clicked the wrong line in our system, resulting in unintended communication. We profusely apologize for any confusion and discomfort this may have caused. This email was not intended to pressure or intimidate you in any way. We assure you that no harm was intended, and we understand how this could have been concerning. We politely request that you consider retracting the email message as it was sent due to an honest mistake by a new team member with no ill intent. Your feedback is invaluable, and we are taking immediate steps to ensure such errors do not occur in the future. We are reviewing our communication protocols and providing additional training for our staff to prevent similar incidents. Again, we apologize for any misunderstanding and the discomfort it caused. If there is anything we can do to rectify this situation or if you have further concerns, please do not hesitate to contact us. Sincerely, ****** *****

    R. B.

    Date: 05/06/2024

    I accept both the apology and the explanation. I do appreciate their response

Nova Scotians Going Solar is BBB Accredited.

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