Reviews
This profile includes reviews for O'Regan's Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromChelsea O
Date: 15/10/2022
We purchased a 2020 ****** ****** **** ******** ****** Halifax in April 2021. Since day 1 we have had nothing but problems. The car was always pulling to the right and all over the road. We have taken the car to Oregans multiple times to get aligned and they tell us it is our tires even after purchasing brand new tires. We rotate the tires and drive for a little to see if that helps like they tell us to do. Only a couple months went by when we brought the car back to O'Regans to have the service manager come for a drive, and that is when he noticed the car was pulling to the right. He suggested another alignment and we were told it was perfect after that one. We then brought the car to a different mechanic for an alignment due to still having the car pull to the right and he had asked if the car was in a head on collision. We have gone through 4 sets of tires due to this issue. We contacted the head office of ****** to get this issue fixed, and the service manager of O'Regans ****** lied to them by saying the issue was fixed by rotating the tires. While dealing with this issue our engine has also been knocking. We addressed it the first time they told us it was nothing, addressed it a second time they ignored it. We had a friend come with the exact same vehicle to O'regans for them to hear the difference between the two. They said they would look in to it and haven't heard anything from them since. I feel that O'Regans ****** should either compensate us, or take the car back and give us the value that we put into the car (including the trade in). The service manager is very unprofessional, swears at customers and walks away when he thinks your wrong. I would never recommend O'Regans ****** Halifax/Dartmouth to anyone. We only gave a star rating because we had to.
O'Regan's Automotive Group
Date: 17/10/2022
Hi *******, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, ********** ******* (******************** ** *************
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