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Important information

• Additional Info:

  BBB Serving the Atlantic Provinces has initiated an Investigation on Canada Cuba Charter Flights that also goes by Caribbean Goodwill Tours.

  
  The Investigation was prompted by several phone inquiries and one formal complaint against Canada Cuba Charter Flights. The business claims to be located at 80 Parkdale Ave. Bridgewater NS B4V 1L9. After multiple attempts to contact this Business via postal mail, email, and phone, we were unable to reach the business.

  
  Consumers reported to BBB that the business had advertised trips to Cuba through charter flights assuring the travelers a great time in Cuba. However due to the Covid restrictions in 2021, the flights had to be canceled and the business had promised a credit as an adjustment for future travels once the restrictions were removed instead of refunds. Consumers have informed that on following up with the business once the restrictions were removed, the business initially assured the consumers to honor the credit for future travels, however later stopped answering them.
  When planning an event or looking for a good deal for a family vacation or getaway, BBB encourages people to plan ahead to save money, avoid scams, and travel safely.

  
  BBB adds the following tips to help ensure an enjoyable vacation:
  

  Plan ahead - Allow plenty of time to research hotels, flights, and the area where you will be staying. Typically, the earlier reservations are made, the better the deals and the lower the risk of the destination being booked solid. Making reservations in advance also locks in rates and prevents higher prices later during prime spring break, peak summer, or holiday travel seasons.

  Avoid broad internet searches - Entering phrases like ‘best deals’ into whichever search engine used can sometimes bring up-websites that look official, but are designed solely to rip people off.
  Be alert for travel scams. Watch out for phone calls or letters claiming a 'free trip' or websites offering prices that appear too good to be true. It’s easy to extend questionable offers like these, but the vast majority of them leave hopeful travelers in limbo – and out money. Learn more about travel scams here.

  Do your homework - Ask family and friends to recommend a travel agent or travel website and visit BBB.org for free Business Profiles. Research the business and read customer reviews about any rentals under consideration.

  Get trip details in writing -  Before making a final payment, get all the details of the trip in writing. This should include the total cost, restrictions, cancellation penalties, and names of the airlines and hotels. Also, review and keep a copy of the airline and hotels cancellation and refund policies, as well as the cancellation policies of the travel agency or booking site used.
  Consider travel insurance - Travel insurance covers things like trip cancellations or medical emergencies. There are different levels of coverage based on what type of plan purchased. Ask a lot of questions, and always read the fine print to see what’s covered and what’s not.

  Pay with a credit card - Paying with a credit card provides additional protection if something should go wrong with the travel reservation.