Travel Agency
FlightsnestAbout
Important information
- Additional Info:
On August 8th, 2023, BBB sent correspondence to 7 Bristolton Ave Bedford, NS B4B 0Z4. We
received a response from FlightsNest/Travert Inc. on August 22nd,
2023 with filled out information from a provided Standard Business Questionnaire.
BBB Serving the Atlantic Provinces has concluded an
Investigation into the status of FlightsNest/Travert Inc. The Investigation was
prompted by several phone inquiries, one negative customer review, and 4 formal
complaints against FlightsNest/Travert Inc. BBB spoke with the owner of FlightsNest/Travert Inc. on September 27th to advise and address concerns of 4 unresolved complaints filed through BBB. FlightsNest/Travert
Inc. was provided an additional opportunity to address and resolve these
complaints, however we did not receive any form of response/resolutions to
these complaints.
FlightsNest/Travert Inc. is reported by consumers who book
flights through their website, in some cases will receive a call shortly after
to advise them the price for the flight is no longer available and advise them
a different flight is available, but at a higher price and demand additional
payment. If a consumer chooses to not pay the higher price for the different
flight option, they are reported for charging the $50 cancellation fee.
Consumers also report in some cases not being issued a refund at all, and no
option to change their flights.
When booking a trip, BBB recommends
the following tips:Verify the booking site: Before purchasing tickets, read all the fine print, cancellation policies and refund policies, and research the relationship the booking site has with the airlines. If you need to make a change, call the number where you purchased your original ticket, or go to the airline’s website and contact them directly.
Check the website security: Look for the HTTPS:// before entering any personal or financial information. Use a credit card to retain the ability to dispute and cancel the transaction.
Keep documentation: Save copies of confirmation messages, email communication, text messages, and anything related to the transaction. Verify the customer service number provided in the communication.
Research the airline: See if they use third-party booking sites and compare flights and prices.
Check BBB: Research complaints, reviews, and ratings before booking. If you’ve spotted a scam (whether or not you’ve lost money), report it to BBB.org/ScamTracker. Your report can help others avoid falling victim to scams. Find more information about scams and how to avoid them at BBB.org/AvoidScams.
About This Business
Years in Business: 4
Business Details
- BBB File Opened:
- 21/4/2021
- Business Started:
- 23/9/2020
- Business Started Locally:
- 23/9/2020
- Business Incorporated:
- 23/9/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Amit Gupta, Owner
- Ankur Verma, Customer Relationship Manager
Additional Contact Information
- Customer Contacts
- Ankur Verma, Customer Relationship Manager
Additional Information
- Business Categories
- Travel Agency
Latest Reviews
Lisa H.
"This company offers lower fares that turns into more than you bargain for. I booked a round trip flight for two to attend a funeral, which ended up in me having to return a rental a day early due to them relocating the airport departure, then having confirmed tickets with seats only to get to the gate and be told by the airlines "Your tickets were refunded" while on the phone with Jenny and not being able to board with sent ticket in hand, was told no that's a mistake." ... Read full review
MaryJo B
"Please do not waste your time and money. They took our money and never made a reservation." ... Read full review
Robert V
"i contacted flights nest to purchase 2 plane tickets from ohio to florida on 11/11/24 then got incontact with them to confirm reservations and was told i would have the tickets by 11/20/24 , on 11/20/24 was contacted by them and they said the were not able to confirm with air line about flight , called back later and was told reservation was cancelled by customer service and told that airline had no available seats , so i asked if they were going to refund my money and they said by 9pm that night i would receive an email about the refund , 11/21/24 i called back when i did not receive email about refund and was told i would have email about refund by 9pm again , on 11/22/24 i called them back to get refund issue resolved they told me it would be done today , i let them know if it was not my next is legal action"
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.