Reviews

Review Details

• Review fromSu B

  Date: 14/03/2025

  Sought an installation of 2 light fixtures. Was quoted $600, agreed. Contractors visited 3 times and each time the quote increased to $2k. Ultimately, the staff lost 2 pieces of one of the fixtures and needed to whole thing needed to be replaced. Therefore, I am out $1400 in unanticipated expenses and the project took over 2 months. DO NOT RECOMMEND!
  

  Homestar Inc.

  Date: 20/03/2025

  This review is patently false and misleading due to untruths and facts of the situation that were omitted and outside of our control. The job was completed approximately 1 week before the date of the review. Between the time that the job was completed until the date of the review the customer has not reached out to us, nor has she received our invoice. The bedrock of our business model is to create great relationships with all our customers, so it is unfortunate that the customer has not contacted us directly in this situation, as we prefer to have open and transparent conversations with our customers regarding completed jobs and or concerns. Homestar was hired to install 2 light fixtures that were sourced and purchased by the customer, one in the dining room over the dining table and one in a stairwell. On our first trip to the customer’s residence, we installed the light fixture in the dining room. Upon assessing the installation in the stairwell, it became clear that the necessary scaffolding required to do the job safely and protect the area around the install was going to be an issue. The possibility of scaffolding being an issue was pointed out to the customer at the time the original estimate was given, along with the possibility that there may be an extra charge if we didn’t have the scaffolding necessary on hand. After leaving the customer’s residence we attempted to rent scaffolding that would ensure the job was completed professionally and safely. We were unable to find any suitable scaffolding from our regular equipment rental vendors, so we contacted a company that rents scaffolding and provides a full setup and take down. This company sent out an estimator who determined that the only system they had that would work was a tube system that they do not rent, but take to the site, install, and take down for a flat fee. The estimator provided a quote to us and the customer at which time the customer did convey that they were unhappy with the cost but instructed us via email to continue with the job. During this conversation, we shared with the customer that the cost of the scaffolding would be above and beyond our estimate and that the total cost of the job would include the scaffolding plus our costs for the job. On the rescheduled day to complete the job the scaffolders installed their scaffolding before we arrive. When we arrived, the homeowners had the light unboxed and pre-assembled, ready for us to install. It was then discovered that the necessary pieces to secure the fixture to the ceiling were missing. The customers searched their house for the missing pieces and were unable to find the missing pieces. They went to store they bought the fixture from and returned with the wrong fixture, as the fixture they had just purchased wasn’t designed for a slopped ceiling. They left again and returned to the store, bringing back the correct fixture. This caused a significant amount of extra time for us on the job which was completely out of our control. Once the correct fixture had been presented to us, we completed the job. It is important to note that the issues with the missing pieces of the ceiling fixture was a repeat of what we encountered with dinning room fixture. The dinning room fixture was unboxed and pre-assembled before we arrived for the install, and there were also missing pieces which the customer had to run out and acquire. We agree that this job did not go as smoothly and efficiently as we normally experience, but the issues impacting the increase in cost to complete this job were not under our control, but that of the customer. Finally, we stress the point that at no time was the customer facing additional charges over and above our estimate for which they did not have the opportunity to approve or decline the installation at the new cost. We did not start the installation of the ceiling fixture until we received in writing the customer’s approval to do so, at the added cost.