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Review fromJudy W
Date: 12/05/2025
Every aspect of a small reno project went wrong. Mismeasuring, ordering the wrong thickness for countertop (then wanted me to pay restocking fee when I finally discovered their error), and more. Inital estimates are not detailed (**** ***** ** **** ******** **** *** ***** *** ***** **** ***** ******** ** ******* **** ** *** *** *** * ****** *****) Final invoice does not provide any breakdown of actual costs (**** ** *** ** **** ******). *** ************
Marion Renovations and Property Management
Date: 14/05/2025
Good morning, Thank you for your valuable feedback. As per our previous conversation with the customer, the quote for the work was a flat rate. To clarify the quote includes all materials and labor as a package deal. Prior to starting the project, the customer was provided with a written quote which was a flat price for material and labor. The customer did not request a breakdown at that time. We had advised her to get at least 3 quotes for the project. The quote was accepted and a contract was signed using the quote prior to starting the project. In regards to the countertop. The customer provided a sample of the desired piece of dekton that included the thickness and requested it specifically for the project. As per customer request, it was promptly ordered. The customer then explored other options and changed her mind regarding the type and thickness of material she wanted for the desired project. This was not discussed in the original quote. The original material was canceled and the new desired counter top was then ordered and installed as per customer specification. The original that was ordered was subjected to restocking fees. This was not part of the quote however we value your business and wanted to ensure customer was satisfied so we absorbed the cost of the restocking fee from the original request. Unfortunately, the materials the customer initially selected were not the thickness that would have suited for the project, however the customer was adamant that this was what she desired. Marion Renovations
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