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About

About This Business

Specializing in linens from Europe for the home, including custom size bed and table linens. 

Products and Services

Bed linens, Table linens, Bath linens, Night wear, Lounge wear, Underwear, Decorative accessories, Candles & diffusers, Skin care

BBB Accredited Since: 17/7/2024

Years in Business: 35

Business Details

BBB File Opened:
23/2/1997
Business Started:
1/6/1990
Business Started Locally:
11/6/1990
Business Incorporated:
11/6/1990
Type of Entity:
Corporation
Alternate Names:
William Rossano Limited
Fino Lino Fine Linens & Accessories
Business Management:
Gaelle Hobbs, Owner

Additional Contact Information

Principal Contacts
Gaelle Hobbs, Owner
Customer Contacts
Gaelle Hobbs, Owner
Additional Email Addresses
Primary: Email this Business
Additional Websites
Website 1
Social Media
Facebook
Instagram

Additional Information

Payment methods

Interac Debit, Visa, Mastercard, American Express, Cash, Apple Pay, Shop Pay, Google Pay, Diners Club, Discover

Refund and Exchange Policy
We are happy to offer exchanges or refunds within the following conditions:
- Items must be returned within 14 days of pick up or delivery, either in store or by mail.
- All items must be returned in their original condition and packaging. 
- For hygienic reasons duvets, pillows, feather beds, mattress pads, lotions and lingerie are final sale. Pillows can be adjusted for firmness, so let us know if this is something you are interested in!
- Sale items cannot be exchanged or refunded.
- Custom orders may not be exchanged (such as items with custom embroidery colours or custom sizing or colour combinations).
- Shipping costs are non-refundable.
- US clients - please note taxes and duties that may be charged by your local customs office are also non-refundable.
- Refunds will be issued via the original payment method used.
Business Categories
Linens, Home Accessories

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