Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Best Buy Canada Ltd. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

• 

  Best Buy Canada Ltd.

  B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

• 

  Best Buy Canada Ltd.

  1740 W Broadway Vancouver, BC V6J 1Y1

• 

  Best Buy Canada Ltd.

  1455 United Blvd Coquitlam, BC V3K 6Y7

• 

  Best Buy Canada Ltd.

  1135 Pinetree Way Coquitlam, BC V3B 6J5

Review Details

• Review fromPatricia V

  Date: 20/05/2025

  1 Star Scammed by ***********, Abandoned by Best Buy I ordered a brand new laptop from Tech Nation via Best Buy Marketplace in November. What I received was clearly used. After submitting proof (which they had the audacity to request), they resent another open box laptop. I didnt receive it until late December, during a time when I had just lost my mother and didnt have the strength to keep escalating.Last week the camera started glitching. After troubleshooting, it fully stopped working. When I contacted ******, they informed me the laptop's warranty had expired in March 2024because it was already registered. This confirmed what I knew all along: they never sent me a new ********* make matters worse, the return label they used wasn't even ***********'s own address. It came from:******* / PXPRINT XCALIBUR *** ************************************************************ I've searched everywhere and can't find any legit trace of "Tech Nation"just red flags.Ive now called every number on Best Buys site. Im told the same empty line: Well escalate this. Its been months. No resolution. No accountability.*** purchased three laptops through Best Buytwo within a month of each otherand I will never buy from them again. Theyve shown zero customer service, no ownership of the problem, and are enabling third-party scammers like *********** on their Marketplace.Avoid ***********. Avoid Best Buy Marketplace. Save yourself the money, stress, and betrayal.

  Best Buy Canada Ltd.

  Date: 23/05/2025

  Hello ********,Thank you for providing us details about your Marketplace Order. We sincerely apologize for all the inconveniences you are facing with the product and understand your frustration.The Sellers on the Best Buy Website are all carefully selected and are top-rated in ************* offering services of high standards. *********** is one of them. However, we are committed to assisting you through the process should you have any concerns.Upon reviewing your case, we see that you have been communicating directly with the Seller. They are currently waiting to receive pictures that was requested on May 21st. This is to help them assess the damage to the replacement unit and to progress further. Kindly send them the requested information at your earliest **************** assured, we will be happy to step in to connect with the Seller directly to expedite with the intended resolution. Please continue to email Seller directly with any further information and/or lookout for an email from them. Thank you for bringing this experience to our attention! We appreciate your patience and co-operation!Customer Care Team

  Patricia V

  Date: 26/05/2025

  May 26, 2025 Thank you for your response. However, I must respectfully reject the resolution offered by ***********, as they have lost all of my trust. Best Buy also continues to minimize the seriousness of the situation and deflect responsibility to the third-party ********* clarify:- I purchased a laptop listed as brand-new through BestBuy.ca, not ***********'s independent storefront.- I was sent a used or open-box laptop twice. - The second unit, which I received in late December 2024, had a ****** warranty that had already expired as of March 2024, meaning the laptop had been registered long before my purchase.- ****** support confirmed this warranty expiration, proving that the laptop was not new, and not covered, contrary to what the seller claimed.Despite my repeated efforts, Best Buy has done nothing beyond forwarding me back to the seller and encouraging more communication with the party that misrepresented the product in the first place.I understand a request for photos was made on May 21, but this is a distraction from the real issue: fraudulent sale of a non-new item on a ***** Canadian retail platform.Best Buy is the retailer that hosted the sale, processed the payment, and claimed to stand behind its Marketplace. Under Ontarios Consumer Protection Act, the platform that facilitates the sale is equally responsible for ensuring the goods are as described. Best Buy continues to refuse accountability while claiming *********** is a "top-rated" seller, despite numerous complaints and this ****** this point, I am requesting:- A full refund or a proper replacement with a truly brand-new laptop, including a valid manufacturer warranty starting from my date of purchase.- An internal review of ************ selling privileges on the Best Buy platform.- That Best Buy ceases deflecting responsibility and provides a real resolution.Thank you to the BBB for helping hold retailers accountable. I remain hopeful that Best Buy will do the right thing in this matter.Regards,******** *********** Toronto, **

• Review fromA. L.

  Date: 15/05/2025

  Horrible service. Never received the product (*****). Waiting for my money back. Apologies are not enough.

  Best Buy Canada Ltd.

  Date: 16/05/2025

  Hello Alexandre,Thank you for providing your feedback regarding your recent purchase of order **********, ********* Purifier.We apologize for the delay on delivery and will be happy to look into this for you.We see that it had left our Fulfillment Store on May 9 to be delivered to you May 10. As per tracking, it is indicated that it was undeliverable. This may be due if it is a building and requires a suite/unit number or a buzzer code. We have created a priority case ******** for our Associate to investigate with *********. You will be sent an email of acknowledge shortly. In the meantime, please feel free to reply to the email with additional information and we will be happy to assist your further.Thank you,Customer Care Team

  A. L.

  Date: 20/05/2025

  So you understand. I'm here from 11-6 all the time every day except Sunday. There is no buzzer, unit number or anything else. Moreover, I've been here for 12 years and received 100's of packages with no problem. BestBuy and Purolator are a joke. This is borderline ridiculous. If anything, my address and process of delivery to me is more convenient than 99% of all other delivery addresses. Just think about it how stupid this whole thing is.

• Review fromGarmin watch buyer .

  Date: 15/03/2025

  I ordered a Garmin Fenix 7X Sapphire Solar 51mm watch from ************************* website and within the full refund period, I returned the product in perfect condition and vendor acknowledge receiving it. A month has gone by and the vendor has still NOT YET refunded my money in full. North Deals via Best Buy Canada still owes me $39.54 and it has been over a month now, they still have not refunded my full money back.I will be very skeptical ongoing forward to order from an unethical company.

  Best Buy Canada Ltd.

  Date: 19/03/2025

  Hello Customer,Thank you for providing your feedback about your experience with purchasing the Garmin Fenix 7X Sapphire Solar 51mm watch from Best Buy Canada.We do apologize if there is a delay with your refund and are willing to investigate this to resolve as quickly as possible. As we were not able to find relevant information under the email address or name that you have used, please provide the details of your order by sending an email to our team to; ***************************************** or contact us at ************* to provide our Agents the details and they will be happy to assist you or by creating a case for us. We look forward to receiving the information so we can serve you better.Thank you!Customer Care Team

• Review fromAl L

  Date: 20/02/2025

  Hello there, here is my story: Ive placed several orders through Best Buy over the years, and they always impressed me with their fast delivery and excellent service. However, my recent experience has been a complete disappointment. Despite waiting for over two weeks, my order has not been delivered, even though the full amount has been charged to my card.Ive contacted their customer service multiple times, and each time Im told to wait another 5-7 business days, as if Im starting a new complaint. Its clear that Best Buy no longer prioritizes customer care. They havent provided any resolution or refunded my money after repeated follow-ups.The decline in their service quality is evident, and I can no longer recommend Best Buy to anyone who values reliable service. If you dont want to face similar issues, I strongly advise against shopping with them.

  Best Buy Canada Ltd.

  Date: 04/03/2025

  Hello Al, Thank you for sharing the details of your experience regarding your recent purchase with us. We sincerely apologize for the delay you are experiencing with your order and understand how frustrating this situation must be for you. Please know that we will do our best to assist you.We have located your order and the Lost Shipment case number ********, which is currently in progress. The last communication to you was on February 25th. We attempted to process your refund; however, we were unable to find your account on the Fairstone portal to complete the transaction. If your ********* account is registered under a different name, kindly reply to the email on the case with the correct name? This will allow us to finalize the process and complete your transaction as soon as possible. Additionally, we understand the inconvenience this has caused and appreciate your patience. Thank you for your understanding and cooperation. ************* Team

• Review fromB. G.

  Date: 18/02/2025

  Ordered a fridge online and got a delivery date for three days later. I was told I'd be called the day before to confirm a three hour window. The day before, I had yet to receive a call so I checked my information and realized the phone number on my account was dated (my parents number). After changing the number on my account, I called ******************** to first make sure that they had the right number and second to get the three hour window I was promised. They told me my number on file was changed and that my window was from 1:20-4:20pm so I arranged to take an afternoon off work. The next day, at 12:00, my parents (wrong number) received a call saying Best Buy was on their way. They arrived at 12:50, before I was able to get home and said it was my fault that I wasn't home during the window. **************** informed me that the window had been changed to 12:30-3:30 despite nobody informing me at the right or wrong number. Apparently times can change until 7pm the day before though nobody had given me this information. They then told me they couldn't escalate the case without my giving them three new dates for delivery, despite my saying that I needed to check my schedule first. The next week, they again showed up on a date that was not agreed upon and phoned the wrong number despite my asking to change it three different times! **************** apologized for the inconvenience. The next week, they scheduled a delivery without speaking or confirming with me and called the wrong number AGAIN. Thankfully, after having to take another afternoon off, I was able to receive this delivery.I went over two weeks without my fridge, had to take two afternoons off work, and had food perish. When I asked who I could complain to, **************** **** were reluctant to transfer me to anyone. I was given a measley $40 gift card for my troubles only after threatening to resolve the issue with the BBB.Completely unacceptable on many levels. I will not be ordering from them again.

  Best Buy Canada Ltd.

  Date: 20/02/2025

  Hello *****, Thank you so much for taking the time to provide the details of your home delivery experience. We deeply regret the inconvenience and the disconnect you faced regarding the delivery timing schedules and updating your telephone number. Your case number ******** has been reviewed, and we sincerely apologize for all the frustrations you went through.Generally, our home delivery procedures are designed to align perfectly with our customers' preferences, and we pride ourselves on maintaining a very successful rating. However, To ensure that such incidents do not occur again, we will be providing appropriate training and coaching to our team. Regarding the gift card, we typically offer it as a gesture of goodwill, giving our customers the option to accept or decline, or if they feel they deserve something more, you have a chance to let us know. In your case, the gift card was sent only after you agreed, and subsequently, the case was closed. We genuinely hope to have another opportunity to serve you better in the future. Please feel free to contact us should you have questions at *************.Thank you!Customer Care Team

  B. G.

  Date: 22/02/2025

  No mention was made in the email I received about the gift card closing the case or about my opportunity to let you know I wasn't satisfied.Yet another example of the complete lack of communication and accountability throughout the whole process.

  Best Buy Canada Ltd.

  Date: 04/03/2025

  Hello *****,Thank you for your response. Due to high volume of cases, we have been delayed with our reply to you. Please accept our apology.Again, the gesture of the goodwill was an offer that we can only go ahead with upon our customer's approval. Since this case is now resolved and closed after the issue of your gift card. we will make a note of your feedback on this case and bring this up to leadership to allow suitable coaching and or training, so no confusion arises again in such situation. We hope this is satisfactory to you and look forward to another opportunity to serve you.Thank you,Customer Care Team

• Review fromScott H

  Date: 14/02/2025

  It is beyond disturbing to witness first-hand the lowest possible form of customer service exhibited by ******************** and their delivery division after making a $3000 online kitchen appliance purchase. The totally unnecessary and easily avoidable 6-week chain reaction of confusion, stress and anxiety, lost time, and lost money, which was caused by an obvious gong show of an operation, caused by their internal deficiencies, dishonest, and disinterested call centre staff, pathetic attempts at automated email communication, cascading and repeated displays of incompetence, and total lack of concern and care, is truly disheartening. What I experienced and witnessed can only be described as a deeply ingrained corporate culture of disdain for the customer. Their insistence and apparent pleasure of keeping the customer in the dark, even after 5 phone calls with their staff over 6 weeks, is unconscionable. This sort of corporate culture is clearly a part of their daily reality. While Ive now finally been refunded after multiple failures on behalf of Best Buy to adequately communicate and deliver what was promised, there is absolutely no excuse for it to have been this all-consumingly stressful for the customer. While Ill obviously never give ******************** my business again, I do fear for their workers who have been trained to believe that how they operate on a daily basis is good, decent, ethical and moral. It is most certainly the opposite of that. There can be no pride in upholding the bottom-of-the-barrel standards that Best Buy represents. Im sick to my stomach reading the other reviews, which I unfortunately know, all too well, are most likely, very accurate.

  Best Buy Canada Ltd.

  Date: 20/02/2025

  Hello *****,Thank you so much for taking the time to provide the details of your home delivery experience. We deeply regret the inconvenience and the disconnect you faced regarding the delivery timing schedules and communication delays.Your case number ******** has been reviewed, and we sincerely apologize for all the frustrations you went through. Generally, our home delivery procedures are designed to align perfectly with our customers' preferences, and we pride ourselves on maintaining a very successful rating. However, to ensure that such incidents do not occur again, we will be providing appropriate training and coaching to our team. We also see that a full refund was processed on February 12th as per your request. You should see this credit within 3-5 business days of process.We genuinely hope to have another opportunity to serve you better in the future. Should you have any questions, please feel free to contact us at 1866-2374-8289.Thank you,Customer Care Team

• Review fromNick J

  Date: 31/01/2025

  Like many of the other reviews here, I caution anyone thinking of ordering from Best Buy online. Ordered an item Jan. 9, should have arrived Jan. 15, 2025. Waiting two weeks the order status never updated. Called Best Buy around the 19th and created a case number for escalation. They said wait 3-5 business days and I have the email to prove that. Called back AGAIN on the 27th. They said I have to wait 7 days and to call back on Thursday. Finally called them again and got my refund (which is yet to be processed and may take another 3-5 business days Im told). This has been the WORST CUSTOMER SERVICE and process Ive dealt to with a company. Their online ordering is a joke and they should not be allowed to offer online services. Never order from Best Buy and tell everyone you know to do the same.

  Best Buy Canada Ltd.

  Date: 04/02/2025

  Hello ****,Thank you for providing your feedback on your recent online shopping experience.We apologize that there is a delay and will be happy to look into this for ****** we do not have specific details, we did a search with your name and email address but was not successful in finding the order you are referring to. Hence, case ******** has been created for one of our ************* Associate to investigate and resolve as soon as possible. Please lookout for an email and if you have further information, please feel free to reply back.Thank you,************* Team

• Review fromDonna H

  Date: 24/01/2025

  We are so very done! You have accused me of something I absolutely didnt do and it will be a cold day in h*** before I ever shop in any of your stores anywhere ever again. Frankly how you stay in business is just beyond me? You treat people like c*** and expect us to spend our money in your stores? I was accused of theft but guess what youre wrong! I ran my name with the rcmp and I have no charges so yeah you wanna treat me like garbage fine Ill take my money and go somewhere else like London drugs or Apple Store because unlike you they are kind and dont discriminate against their customers. Meanwhile Ive watched people steal and do the guards do anything no! But they rail me around the store harass and belittle me so yeah never again! Ive shopped in your stores for 30 years but Ill never ever spend another red cent in your business nor online. You keep this up nobody will shop in your stores and you will lose customers and eventually have to restructure and then start shutting down your stores. Dont bother contacting me because honestly your policy is we dont care about our customers we only care about the bottom line and thats the almighty ***** You dont even deserve one star in fact if I could Id give you negative five stars thats how horrendous your company is for service.

  Best Buy Canada Ltd.

  Date: 27/01/2025

  Hello *****,Thank you for providing the details of your recent store experience. Best Buy carries a very strong policy of welcoming our customers and to help them to the best with their shopping experience. We apologize for what you have gone through in store as it is never Best Buy's intention to make our customers feel this way. We will be happy to investigate this further. as we take such feedback very seriously. You are most welcome to email us at ***************************************** to provide us the information on the store in question so we can also look into necessary coaching and/or training our employees according to the situation that occurred.Thank you,Customer Care Team

• Review fromMary-Jo D

  Date: 23/01/2025

  I received 3 gift cards for Christmas and couldn't use them. I decided to order a ****** TRH30II guitar amp for $529.00 plus tax. I intended to apply 3 x $50.00 Best Buy gift cards to the purchase. The Best Buy app would allow me to enter ONLY 2 gift cards max. I placed the order, figuring that I could get help with applying the 3rd gift card. The chat person was not helpful and said he couldn't add the 3rd gift card. The customer service *** I spoke with also could not help me. Her solution,:1) cancel my order 2) go to a brick and mortar store and ask them to merge the 3 cards into one card 3) reorder the product online again.This all seems ridiculous and a huge time waster for me. Best Buy: please change the app to accept more than one gift card or give your agents the ability to apply additional gift cards. Gift cards are not suppose to expire, but if your app doesn't allow a customer to use them, then multiple gift cards are pretty much useless. From now on, I will advise my family to not buy Best Buy gift cards any more !!!! Disappointing!!!!

  Best Buy Canada Ltd.

  Date: 24/01/2025

  Hello ****-**,Thank you for providing us the details of your recent online shopping experience and using the Best Buy Gift Cards. We sincerely apologize for the inconvenience and frustration it has caused you and appreciate your feedback which we will bring forth to our Leadership.Please note that our gift cards have no expiry date, electronic or physical ones, and you can use them online and in store. Presently, for our online purchase, we allow only 2 due to technical and fraud reasons. Any amount remaining to pay on your purchase should be put onto your credit card to complete the purchase. This is also noted on our website. If at any time, you would like to merge your gift card amounts into 1 , we can assist you with an electronic gift card replacement which you would receive via email. You may contact us at any time at *************. Alternately, if you are still having issues with your purchase, kindly email us at ***************************************** and we will be happy to assist you.Thank you,Customer Care Team

• Review fromShannon G

  Date: 22/01/2025

  I recently ordered an Apple Watch from Best Buy and received the wrong colour. I reached out to customer service and was told that this item was from a marketplace seller and that they could not provide contact information or any assistance. I waited and didnt hear anything for a week so I settled for the wrong colour and had to purchase a new band (additional cost) so that it matched. I did hear back after a week but was just asked for proof of the mistake. Again it was another week before getting a response asking to return the item! I have decided to just keep this incorrect item because I dont have any faith in their return abilities or that I would get a full refund. Needless to say, I will never purchase anything from Best Buy again! What kind of technology company needs a week to reply to emails! Such poor customer service

  Best Buy Canada Ltd.

  Date: 27/01/2025

  Hello *******,Thank you for providing the details of your recent shopping experience with your Marketplace order **********.We do apologize for the delay, as our volume has been very high since the holidays. Your feedback is important to us that will allow opportunity to do the necessary coaching and training. We see that the order you received was not the intended color and you decided not to return it. I have created case ******** for our Associate to reach out to you try and turn your experience around. Kindly lookout for an email.Thank you,Customer Care Team