Reviews

Review Details

• Review fromShiva P

  Date: 26/02/2025

  Company sent initial collection notice with no invoice attached making it seem fraudulent Company did not validate the invoice it was attempting to collect per BC laws Company did not respond to objections, disputes, concerns regarding invoice it tried to collect Company did not assign a collection agent to file so no name to follow up with Company did not abide by BC statue of limitation laws attempting to collect a "stale" " statue-barred" invoice Company made no attempt to prove invoice was valid and or active under ************** was extremely unprofessional in communication and addressing issues simply putting collection on auto email notification only escalating the situation involving the BC Consumer Protection.
  

  Icon Collection Solutions Inc.

  Date: 03/03/2025

  We take all feedback seriously and want to address your concerns with full transparency. However, we must clarify that the debt in question is valid, outstanding, and has been in collections since September 11, 2024.Since that time, we have made multiple attempts to contact you, but our calls and outreach have been ignored. The first time you reached out was on February 13, 2025, not to resolve the debt but rather to escalate the situation with threats.Instead of working toward a resolution, you chose to file a cease and desist communication, which prevents any further discussion or assistance from our side. This action does not eliminate the debt; it only restricts our ability to communicate with you regarding it.

• Review fromBryan T

  Date: 06/02/2025

  We had a great experience with Icon. We had issues with collecting on invoices that were overdue by months. Once we brought them on to help we had payment within a few days. Excellent customer service, they were very helpful!
  

  Icon Collection Solutions Inc.

  Date: 07/02/2025

  Thank you so much, *****! We truly appreciate your feedback and are thrilled to be your trusted collection partnerespecially for those challenging accounts. Looking forward to continuing our partnership!

• Review fromJulie C

  Date: 06/12/2024

  Fantastic service and turn around time for questions, Weve had a lot of our accounts got paid within the first year.
  

  Icon Collection Solutions Inc.

  Date: 09/12/2024

  Thank you for such a wonderful review!

• Review fromKeeley B

  Date: 19/08/2024

  Icon Debt Solutions is a terrible company. They have been harassing me for over a month now for an account that does not exist. I have reached out to the creditor personally (mind you I have not been to the creditors establishment in over 6 years) and on several occasions spoke directly to the manager of the establishment and was assured in each and every occasion that there are no debts or accounts in my name. The creditor has made contact with Icon (at Icons request) stating that there is no active accounts with my name and still I receive texts and emails from Icon trying to scare me into paying a false debt to save my credit. When contacted Icon REFUSES to find any solution or accept responsibility and close the account. I have to call a minimum of ***** times on any given work day (mon-fri 9-5pm) to get an answer and even then get hung up on or berated. They are incredibly unprofessional and unhelpful in absolutely every manner.
  

  Icon Collection Solutions Inc.

  Date: 20/08/2024

  This situation involves a consumer who owes a debt to our client. Our client has communicated with her directly, and we were also included in those communications. The consumer is fully aware of the outstanding balance and appears to be upset that the account has been referred to collections. Its important to clarify that our role in this process is solely to facilitate the resolution of the matter on behalf of our client.We acknowledge that the consumer chose to file a complaint with the BBB and post a review. While we understand that she may feel frustrated, we believe that the situation could have been resolved more efficiently if the outstanding balance had been addressed directly with our client. However, our client was ignored and had to send the file to collections.The point that this consumer went to BBB and wrote a review instead of she took the time and energy to just pay her bill we wouldn't be having to respond to this.