Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lululemon Athletica has 63 locations, listed below.

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• 

  Lululemon Athletica

  400 1818 Cornwall Ave Vancouver, BC V6J 1C7

• 

  Lululemon Athletica

  25 the West Mall Entrance #1 - Unit 1328A, Box 146 Etobicoke, ON M9C 1B8

• 

  Lululemon Athletica

  5734 Sunset Drive South Miami, FL 33143

• 

  Lululemon Athletica

  2176 Northbrook Court Northbrook, IL 60062-1408

• 

  Lululemon Athletica

  296 Fashion Way Burlington, WA 98233-3204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two gift cards from ***. One gift card in the amount of $100 was purchased for Lululemon. I gave the gift card as a gift, however, when the recipient attempted to use the gift card, Lululemon stated the card had been used two days after purchase. This is impossible because the PIN was not scratched off until we were at the register and it was prior to me giving the card as a gift. Lululemon could not provide any information about how the card was used either in person or online. I've contacted CVS and Lululemon multiple times with no resolution. I've also attempted to dispute the transaction with my credit card company since the gift card was bogus. I've attached receipts and the credit card dispute which was denied. No one from CVS or Lululemon has been able to assist me with this matter.

• Initial Complaint

  Date:29/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, i bought 7 t shirts and 5 shorts in the store. When i bought the t shirts they told me that i could return if they shrink to get my money back - i asked because they were perfect fit and any shrinkage could make not wearable. The bigger size was way too big so they said i would get my money back if any issues. 3 weeks later i went to return the shirts and then they declined to return for money back, as they promised. That is fraud. I want my money back. (1 shirt was from online order) the other 6 from in store under account with my email

• Initial Complaint

  Date:17/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use a 15% coupon code on my Lululemon account. Due to an account lockout (despite entering my correct password), the coupon code would not apply a second time. When I contacted Lululemons online support, the representative was unable to resolve the coupon issue. Instead, they expressly promisedon a recorded callthat if I placed the order at full price, Lululemon would refund 15% of my total purchase afterward. I complied and completed the purchase in full, yet weeks later I have received no credit and continue to encounter resistance from customer service when I follow *********************** records its customer service calls. During my call the representative clearly stated, Well honor the 15% and credit your account afterward. I have since made multiple calls to request the promised credit, but each time I am given the runaround or told the matter isnt in the system, despite the recorded *************** addition to failing to honor their promise, Lululemons representatives treated me rudely:Two different agents abruptly hung up on me ******************** male representative, after failing to help, mockingly said, Well, buy it then with your money, before disconnecting the call.Such behavior is wholly unprofessional and contradicts Lululemons stated commitment to customer care.I respectfully request the following actions:1.A 15% refund to my original payment method for my purchase, as promised.2.A review of the recorded phone calls from to verify the representatives assurance that I would receive the 15% credit.3.Appropriate customer-service training or disciplinary measures for the agents who disconnected calls or spoke to me in a disrespectful manner.

• Initial Complaint

  Date:15/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted lululemon customer service department on Saturday, April 12, 2025. I received a gift card and scratched off the PIN by accident and was calling to see if a new card could be issued. I was then notified that the gift card had a zero balance. I received this gift card last September 2024 and have never used the card. I explained this to the customer service representative. I submitted a photo of the gift card along with the receipt. I requested to have an investigation done to look into what happened to the gift card. I never received any follow up within the time frame they stated.I contacted customer service again this morning, Tuesday, April 15, 2025. Again, I was told an investigation would take place and someone would get back to me.

• Initial Complaint

  Date:10/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 hoodies (1 to be returned) on Lululemon app at price $118. When received the items, the price tag attached to the items shows $68. I searched online and found other people who had the same experience as me got the $50+tax refunded from Lululemon. So I reached to Lululemon customer service team but the people who worked on my case refused to refund me. I am feeling being treated differently by Lululemon and asked for the complaint contact in Lululemon. The person ignored my question.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a formal complaint against Lululemon Athletica for their refusal to resolve a missing package issue in a timely and fair manner, despite clear evidence of a delivery error. Below is a summary of the issue:1. Issue Summary Order Details: On [Order Date], I placed Order #c174068945926616 for $245.28, with a promised delivery date of April 1, ************* Failure: ***** tracking (#************) marked the package as "delivered to front door" on April 2, 2025, with a photo as "proof." However:I was home all day and did not receive it.Other packages arrived without issue, confirming the error.Lululemons Inadequate Response: Despite providing evidence, Lululemon insists on a 6-business-day "trace" process before even considering a refund or reshipment. They have refused to expedite or offer an immediate resolution, leaving me without the product or my money.2. Attempts to Resolve I have contacted Lululemon customer service multiple times, requesting:An immediate reshipment or refund.Escalation to a supervisor.Proof that the package was correctly delivered.Their response:"We cannot expedite this tracethis is our given timeline, and you will be contacted in 6 business days."This is unacceptable, as:The carriers own photo proves misdelivery.I should not bear the burden of a shipping error.A week-long delay for resolution is unreasonable.3. Desired Resolution I request that the BBB intervene to ensure Lululemon:Issues an immediate refund or reshipment of my $245.28 order. Acknowledges their poor handling of this case and improves policies for missing packages.Customer service correspondence.This experience has severely damaged my trust in Lululemons customer service. I hope the ******************** can help hold them accountable for fair business practices.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a compromised Lululemon gift card for $100 on 12/29/2024. The pin # had been scratched off before purchase and the gift card was compromised allowing someone to steal the $100 off of my gift card once I loaded money onto it. Lululemon acknowledged over the phone that my gift card was compromised and said that they could see who stole the gift card and when they used it, but would not provide that information to me for "privacy reasons". Lululemon committed to providing me a $100 gift card, but did not fulfill their responsibility because they provided a compromised and faulty gift card to me. They will not offer me a refund, and said that there is nothing that they can do for me to resolve this. I am seeking a $100 refund.

• Initial Complaint

  Date:31/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Lululemon gift cards for $50 each. Both of the cards had the same PIN number. Both cards were showing zero balance but I had not used them. I called and spoke to a Lululemon *** who stated that they have had issues with cards having that PIN number and that he would ***lace them. He ***laced one but said he had to escalate the other one because the system wasn't allowing him to ***lace it. I received the following information from Lululemon ***************** Im sorry to hear about your recent experience regarding your gift card. It appears that this gift card has already been redeemed, and it was originally purchased from another retailer. The gift card number youve provided shows it was activated on 03/03/2025 and redeemed on 03/06/2025.Please note, based on our Privacy Policy: ************************************************************, were unable to provide the transaction details of where the card was used. It's also good to keep in mind that our gift cards are treated like cash, which means if they're lost, stolen, or used without your permission, we cannot ***lace them. I did NOT use the gift card on 3/06 and it was not out of my possession. I have called the company twice to resolve this issue.

• Initial Complaint

  Date:27/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on the 16th march, total amount ********************************************* to many different packages which 2 of them were not received, we agreed with an investigation to be opened for those 2 ***** parcels, but seller informed me in just few hours stating the case got closed and no further assist will be provided which in the mean time there was no investigations initiated with *****.Since i did not see any investigations opened and the seller is not helping, the reason I m here is to ask the carrier to find me the parcels or to get a full refund from the seller. THIS IS NOT AN ATTITUDE TO HELP, TELLING A CUSTOMER THE INVESTIGATION WAS CLOSED IN JUST FEW HRS AND REFUSING TO ASSIST FURTHER IS JUST RIDICULOUS.

• Initial Complaint

  Date:16/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern and disappointment regarding the unexpected cancellation of my recent orders, the freezing of my account, and the refusal to allow me to make online purchases. As a loyal customer who has made numerous purchases, supported your business, and recommended Lululemon to friends and family, I find this situation both frustrating and unjustified.Recently, I attempted to place an order through your website but encountered an issue with my account. Seeking clarification, I contacted your live chat support and spoke with *****, who informed me that further validation was required for security reasons. I was assured that the order team would review my account and resolve the matter. Following this, I sent an email for further clarification.Subsequently, I received a response from the Lululemon Resolution Team stating that my payment information had been flagged by your system for security reasons. However, I was not provided with a specific reason for this decision. Furthermore, I was informed that the decision could not be overturned and that any further emails regarding this matter would not be monitored or responded to. This lack of transparency and refusal to engage in further discussion is both disheartening and *************** a dedicated customer, I believe I deserve a clear explanation regarding the issue with my account and the reasoning behind the restrictions placed on my ability to shop online. A detailed explanation of why my account and payment information were flagged.A review of my account and reconsideration of the restriction placed on my online purchases.I value Lululemons products and customer service, which is why I am hopeful that this matter can be resolved amicably. I kindly request a prompt response to this complaint. If this issue remains unresolved, I may consider escalating it to consumer protection agencies or exploring alternative avenues for resolution.