Reviews

This profile includes reviews for Barclay Restorations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Barclay Restorations has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Barclay Restorations

  9344 192 St Surrey, BC V4N 3R8

  
• 

  Barclay Restorations

  100 1739 Boundary Rd Vancouver, BC V5M 3Y7

  

Review Details

• Review fromMikah P

  Date: 27/11/2024

  This company is a group of ******* in disguise. When our building was gutted by fire, we were instructed to go to the recreation center. The volunteers there asked for information, including details about the items we wanted retrieved and their locations within our units. Due to fire damage, water, and asbestos contamination, they told us that personnel from Barclay Restoration would enter the units to recover documents and valuables.However, it turns out they used our forms to locate and ***** valuables from each unit. Every unit owner in the building affected by the fire lost valuables, including bicycles, electronics, and gadgets. One of my neighbors found his missing belongings listed on ******** Marketplace. He contacted the police and went to the sellers location, only to discover that the seller was an employee of Barclay ************** feels like everyone involved with this company, including its owner, is a thief. They have victimized countless people across ****************. Personally, they ***** laptops, an ****, **** speakers, **** headphones, and fine jewelry from my unit.I am considering consulting a lawyer for legal advice because this company needs to be shut down to prevent them from *********** others who are already dealing with stress and trauma. My strata council should also be held accountable for hiring this company without conducting proper due ************ NOT HIRE THEM! THOSE WHO WERE ********** BY THEM NEED TO COME OUT AND FILE A COMPLAINT OTHERWISE THEY WILL CONTINUE THEIR **** WORK.
  

  Barclay Restorations

  Date: 29/11/2024

  After a thorough review of our records, we found no evidence of this individual being a client or any connection to the claims stated in this review. The allegations are unsubstantiated and are defamatory in nature. DKI Barclay Restorations remains dedicated to delivering transparent, ethical, and high-quality service to all clients.

• Review fromLesley S.

  Date: 23/11/2024

  Barclays was recommended by my strata after a flood occurred in my apartment. Their client communication was nonexistent. Their workmanship was shoddy at best and atrocious at worst. They disregarded very clear instructions which resulted in additional unnecessary damages. Their inadequate scope of work resulted in months of delay. I fired Barclays and have recommended to my strata and insurance that Barclays should not be a recommended supplier. A second flood occurred in an apartment two doors away - unrelated to my flood. Barclays was called in to restore the hallway. Here again, the workmanship was shocking and unacceptable.
  

  Barclay Restorations

  Date: 27/11/2024

  At DKI Barclay Restorations, we pride ourselves on delivering excellent, timely service and maintaining the highest standards of professionalism and workmanship. We worked closely with the ******** to address their concerns and ensure that all issues were resolved

• Review fromJennifer C

  Date: 03/09/2024

  We had a horrible experience with Barclay restorations after being displaced by a building fire this summer. The email for automated updates were were given within the first 72hrs never worked. We were also told during those first 72hrs that they would remove all food from the units to avoid attracting critters. This never happened. When we brought a list of items for Barclay to retrieve from our unit at a day and time they assigned us, 12-1pm on Friday, June 28, we showed up on time and were immediately told they were going for lunch. Uhmm, ok... eventually they came out to get our list, but around 3pm they came back out and said they were quitting at 3:30 so would not be done. We had been there for roughly 3 hours waiting and now would have to come back after the long weekend. We were devastated, told our strata president. *** *** ******* *********** ******* ** **** ** ******** *** ********* **** **** **** ** ***** ******* *** ** **** ******** ****** *** ***** *** ********** **** **** **** *** **** ********* *** **** ***** ** ******* ** **** ***** ***** *** **** ******** **** *** *** *** ***** **** ** **** ***** ****** *********** **** ***** **** ******* **** ***** ****** During the first 72hrs we were also told that our units would be padlocked and security assigned. On July 4, we heard people were seen leaving our building with stuff. ****** ***** ***** **** ** ******** ** *** **** *** *** ******** *** *** **** ******* *** July 5, our adjuster gained access and confirmed we had been ****** and also noted food had still not been removed. Barclay denied any of this was possible even 2 weeks later when we received reports again of people in our building, we found no security around, a rope with grappling hook hanging from our second story balcony. * **** ***** *********** *** ***** ** ********* *** *** **** *** ********* **** **** ********* ********* **** ****** All contact with them left me angry and confused until we fired them.
  

  Barclay Restorations

  Date: 05/09/2024

  Timeline of Events: 1.June 18, 2024 - Significant fire occurred to *************************************, heavy structural & water damages to all units in the 2446 ****** Building - *********************** unit was a total loss.2.June 18, 2024 Barclay attended site at the request of Claimspro Adjusting, who was representing the building Insurer policy, due to our expertise in large fire losses.3.June 18, 2024 Barclay was retained by the *************** Work Authorization signed, to represent the Building Insurer under Claimspro. 4.June 18, 2024 Security Guards were dispatched to site direct by the Insurer (ClaimsPro), ********************** ESM which is coordinated and paid by the Insurer. Barclay did not retain the security guards.5.June 19, 2024 After some delays from the stratas own contractors inability to get a fence to site, Barclay took over and arranged to have an 8 tall temporary fence installed bolted and chained together. 6.June 19, 2024 Fire Investigators restricted *********************************************; no persons shall enter without authorization Fire Investigation underway.7.June 19, 2024 3:30 PM, Barclay attended a town hall meeting with City Fire, Building Inspectors, and all the unit owners/occupants of ************************************* All occupants informed that the building is unsafe and under investigation, no entry until further notice. Unit owners were informed that they must make a claim for their own contents and mitigate their own loss. Barclay has been retained by the Building Insurer (ClaimsPro), not the unit contents insurer. Unit owners are responsible for their own contents. (Contacting their own insurance for their contents)8.June 21, 2024 Structural Engineer qualified the building as unsafe to enter due to heavy water damages and structural damages, including no roof, total loss. No entry by any persons.9.June 21, 2024 Environmental Engineer (Hygienist) confirmed all units with-in the ********************************************* is contaminated with asbestos No entry to any persons.10.June 26, 2024 Fire Investigators gave permission for Barclay staff to enter the 1st and 2nd floors of the 2446 to collect a few items, it is our understanding that ***************************** was located on the second floor. Her time for collection was set for June 28th, 2024, between Noon and 1:00 pm. Barclay did have multiple specialized abatement crews on site to assist the many unit owners.11.July 6, 2024, Barclay was informed that the Fire Investigation was complete, and Barclay was authorized to commence works in the ******************************************************* All Units in the 2446 Building were restricted, until July 6th, 2024.12.July 15, 2024 Barclay Restorations demobilized from the site at the request of the Strata President.

• Review fromAleatha H

  Date: 21/01/2024

  I had the unfortunate situation of being stuck with Barclay Restorations. They were hired by my insurance company to complete a renovation after a flood. It took them a year to complete the repairs on a small basement. I have an 800 square foot suite that has 2 bedrooms. The kitchen needed a total overall and some minor carpet and drywall repairs in the other parts of the suite. A 2 month job, they dragged out for 12. Their employees caused nothing but grief for my family, but here's the list -unplugged my freezer causing me to loose $300 of meat -left my door open when coming in/out 4 times my dog ran forcing me come home from work to find her -shabby repairs on drywall leaving tape lines, not applying mud or sanding -when putting old kitchen cabinets back (after they said they were going to replace) they drilled holes through the counter tops because their screws were too long, leaving my finish result looking like trash -instead of replacing bathroom vanity, they tried to put back old one that was smashed up from the demolition -painters got paint all over my bedroom and bathroom curtains -tried to tell me my hood vent for my stove was never connected and didn't want to hook it back up -left shotty electrical wiring in my kitchen causing a short and my lights flicking off/on endlessly (I paid to replace) -didn't replace light and outlet covers for my switched and plugs, had to buy and put in myself -damaged curtain rods and coat racks and didn't replace I had to purchase and install myself.-mismatched paint in my living room and instead of painting the whole wall tried to "blend" with the 6 year old paint that was existing -didn't reconnect my fridge water lines properly on completion, almost causing another flood.I was given endless promises from ***** with dates and replacement products that never came to fruition.
  

  Barclay Restorations

  Date: 22/01/2024

  The complainant is the tenant, and the insured are the homeowners. The Insured is who we communicate with respect to decision making in their home.All the concerns expressed here were addressed and documented prior to closing this claim, 3 months ago. The whole claim did take a year, to complete due to multiple delays. It is important to note, that Barclay was only on for the repairs of this claim and did not attend the emergency phase. One of the main delays was a due to us trying to disprove a broken dishwasher and vanity cabinet that was damaged prior to us arriving to tend to the repairs. The communication between the insured and adjuster, resulting in extensive delays, to which to avoid any further delays, Barclay Restorations made the decision to replace the vanity and dishwasher at our cost. .The owner allowed the tenant, her son and dog to remain and give full access to the entire house including the basement suite while work was going on.********************* did unplug her freezer. The tenant contacted ***** around 5pm on a Friday and within 2 hours, ********************* was in agreement to reimburse her for the full amount she claimed. By the next morning ****** had the compensation in the tenants hands. The tenant clarified the dog was friendly and would be wandering about in our work space during the restoration process. We were not advised of any concerns regarding the dog's restrictions of being outside in the fenced yard. No concerns regarding the well being of the tenants dog were ever brought to our attention.The drywall repairs the tenant is referencing, are from previous drywall work done by others. ***** met with the adjuster and the insured at the house when this was brought to our attention and all parties agreed that the said drywall work the tenant is commenting on, were from previous work and were not a result from this claim. All claim related drywall work was completed to industry standards.The cabinets were never situated for replacement, the boxes were being rebuild and the face-frames being re-used. When this concern was brought to *****'s attention there was immediate communication and shared information.********************* maintains that the s**** through the laminate countertop was previous.The bathroom vanity was previously cut by others prior to our involvement. Again, Barclay did not attend the emergency on this job. Again to help move the project forward, we replaced the vanity at our own cost.There was drywall mud on the shower curtain which when the information was shared, we communicated with the tenant, that we would immediately have the curtain cleaned. We have our own in-house certified contents team that would have prioritized this cleaning. However the tenant had already gone and replaced the curtain.The cabinets were removed by others and so we were not in the know, that there was a hood fan to reconnect. When this was brought to our attention, it was resolved as a deficiency and taken care of.The "shotty" electrical wiring was run by the owner underneath the flooring (through the concrete) originally. As this was not up to code standards, We advised that we could not do that again. So we had Wespac terminate the electrical wire in the cabinet box, eliminating any power to the island moving forward. Which was all clearly communicated.We did replace the light fixture * There was never any mention about the light switch plates.It was never told to us about damaged coat racks.There was never any mention of the paint not matching. We would have certainly addressed this during discussions of deficiencies. Our painters do not blend, they color match.We weren't told about the fridge lines not being reconnected properly, again would have resolved this during the deficiency discussion.When there was a delay in receiving the new dishwasher and vanity, we agreed to attend to other work to which the tenant expressed her displeasure as she didn't want us in her space over multiple timelines. When the tenant was presented the timeline to install flooring back on May 10th, the tenant was not willing to move their contents, (expressing they would need to be moved to the basement), contributing to delays.We document all communication to support all information provided here and are happy to share supporting documents to these claims. The main issue here, is that the communication was directly with the customer, who is the home owner and it would appear that the same information was not conveyed to the tenant. As this was resulting in delays, Barclay did attempt to start communicating with the tenant directly. There is a process when it comes to insurance claims, that are beyond our control. We do however ensure there is clear communication with the involved parties