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Business Profile

Clinic

Viva Care Medical

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday May 20th I had an appointment to receive a doctors note from this business and I paid $40.00 in advance. The doctor I talked to told me I Easter her time and refused to help at all then hung up on me. They have yet to refund me. Illegal considering no goods were exchanged for the $40. Even worse this doctor has the worst reviews I have ever seen and should not be practicing anymore. (************). There are many reviews alluding to the fact that she even possibly obtained her license illegally as she never seems to know what she is talking about.

    Business Response

    Date: 05/06/2023

    Hello BBB,

    Thank you for letting us know

    Attached are the supporting documents

    This is to confirm that we forwarded the complaint right away after we received patient email for ***********,

    Our team apologized with patient and successfully guaranteed refund the $40 already

    We did our best to help patient but *********** as Dr advise patient to connect with other doctor as she cannot help on this matter over the phone

    Please see attachments

    Hope this helps

    Thank you

    Sincerely,

    Telehealth Team

     

Viva Care Medical is NOT a BBB Accredited Business.

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