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Business Profile

Motels

Ruby Lake Resort

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Erin G

    Date: 02/09/2024

    **** **** staff refused to step-in and address a serious issue with a guest who was horking and spitting into the communal shower, then became hostile and aggressive when I suggested to her this was not appropriate behaviour in a public, communal shower. They agreed to issue a refund, but upon check-out, then refused. I sent multiple emails enquiring about the refund, to which they did not respond. Only after posting a ****** review did they respond - and on the ****** review, they posted an ubsubstantiated and blatantly false claim that I had "thrown my room key at the other guest" and "opened the shower curtain on her" (my five year old was with me during this interaction, we were easiliy ten fet away, in the other area of the communal restroom/showers, never physically approached her, never verbally attacked her, etc. When I attempted, multiple times, to have management deal with the issue, they suggested I would have to resolve the issue myself, since it was between me and the other guest, even though it had escalated to the point of her following me and my child around on the resort, filming us, and calling me "*****", and saying "****-****" over and over again, as well as suggesting "the police were looking for me" for some unknown crime. They refused to listen to me when I was telling them what was occurring, continually repeating "there are 2 sides to every story" without even hearing my side, though other guests wtinessed her very odd/aggressive behaviour. (the woman had apparently checked out right before I went down to retrieve the key I'd left behind in the bathroom in my rush to leave with my child and created some work of fiction?,). They did not follow the rules of the Hotel Act, took no responsibility for her behaviour, refused to issue a refund when it had been promised, and suggesting that in addition to brushing their teeth and spitting in the showers, that guests could also "piss in the [communal] showers' if they wanted to.

Ruby Lake Resort is NOT a BBB Accredited Business.

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