We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

WestIsle Mechanical Services 2004 Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for WestIsle Mechanical Services 2004 Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WestIsle Mechanical Services 2004 Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Roland H

      Date: 22/05/2024

      Unfair, billing practices. Because I didn't pay attention to the estimate for a repair of my heat pump, I was charged the amount of $450 per hour for a simple repair job. I made an assumption that I was sent an estimate, given that there might be new parts involved and an already established hourly rate of $130, When I did read the quote after the repair was completed, I noticed the estimate was a fixed rate and not an estimate. Therefore, instead of being charged what I assumed would be $130 per hour plus any parts and consumables which would have been $390 plus I was charged a $1350 flat rate. Not a happy customer and if asked about this company I will gladly share my thoughts. Buyer Beware.

      WestIsle Mechanical Services 2004 Ltd.

      Date: 31/05/2024

      Thank you for bringing your billing concerns to our attention. We deeply regret any confusion regarding the estimate for your heat pump repair and sincerely apologize for any inconvenience caused. We understand your frustration and want to address this matter promptly.

      Our aim is to provide clear and transparent pricing to all our customers. We are currently reviewing our billing processes to ensure that estimates are clearly communicated and aligned with customer expectations. With that being said, the repair amount of $1,350 includes all parts, labour, warranty and shipping to complete the repair. This fixed estimate shows exactly what you will be charged at the time of the repair regardless if it takes more time or materials then estimated, Westisle will honour the quote. Your repair needed a weld-in bi-flow filter drier which the old one needed to be removed and a new one installed. Also a replacement piece of copper to be welded-in where it had rubbed a hole in the line. When welding copper we need nitrogen, silfoss, acetylene and fittings for each weld. Once the system was repaired, we pressure test the line set with nitrogen gas to ensure that there are no further leaks to the system and it is safe to release refrigerant gas into. After the system passes a pressure test we added in 8.5 lbs of 410A refrigerant to recharge the system and run the unit to ensure its proper operation. This is an in-depth repair with many materials used to complete as per manufacturer specifications.

      I hope this explanation gives you more insight into our repair process and why the cost is quoted. Once again, I apologize for the frustration you experienced, and I hope that we can regain your trust in the future.

    WestIsle Mechanical Services 2004 Ltd. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.