Reviews

This profile includes reviews for Canstar Restorations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canstar Restorations has 12 locations, listed below.

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  Canstar Restorations

  78 Fawcett Rd Coquitlam, BC V3K 6V5

  
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  Canstar Restorations

  9377 193 St Surrey, BC V4N 4E7

  
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  Canstar Restorations

  103, 1002 Lynham Rd Whistler, BC V0N 1B1

  
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  Canstar Restorations

  103 310 E Kent Ave S Vancouver, BC V5X 4N6

  
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  Canstar Restorations

  6316 Roper Rd Edmonton, AB T6B 3P9

  

Review Details

• Review fromClayton C

  Date: 02/03/2023

  Canstar has amazing staff. Everyone from the project manager ************* workers have been professional and polite. They always make sure to treat our home like their own.

• Review fromLynn C

  Date: 02/03/2023

  The people were great, really helpful and the project manager explained everything as we went along.

• Review fromPatricia S

  Date: 16/01/2023

  **** *** **** * **** ** ***** ** **** ******** *** It’s been 21/2 years and they have postponed the completion date once again from March 2023 until who knows when as they won’t tell us.
  Canstar President Ji Y*** said, “the fire damage was extensive and required significant repairs, which have been complicated by the large size of the complex”. ** ******* *********** ***** *** **** ** * ** **** ***** ************ **** *** *** **** *** ** *** **** ****** **** *** ********* ** ********* **** **** *** **** ***** ***** *** ***** *** *** **** *** ** *** ****** *** ****** *** ***** **** ** ******* ** ******* *** ******** *** after 2 1/2 years we are still waiting for a completion date.
  We are paying strata fees, insurance, property tax, mortgage payments, and have been advised to seek legal advice as our personal insurance is expiring.
  *******************************************************************************
  

  Canstar Restorations

  Date: 17/01/2023

  ********, thank you taking the time to bring to our attention the frustration you have experienced related to the extensive fire that took place at your complex. We understand that the restoration work at the property, following a large loss caused by fire damage, has been ongoing for an extended period of time and we sincerely apologize for any inconvenience this has caused.
  Please know that the safety and well-being of the tenants is our top priority, as is getting you back into your home as quickly as possible. I think we would all agree that the last two years have been like no other and the impacts of Covid has resulted in serious supply chain issues that have complicated and delayed our ability to get you back in your home. We also understand that the work can be disruptive, and we are doing everything we can to minimize the impact on the tenants while still completing the work as quickly and efficiently as possible.
  There are a number of stakeholders involved in a job like this and I can assure you, we have been working closely with insurance adjusters and contractors to ensure that all the necessary repairs are made and that the complex is brought up to code. We have also been communicating with the Property Management Company, the Insurance company, and the tenants to keep them informed of the progress of the work.
  We understand the frustration and inconvenience this has caused, and we apologize for the delay. We assure you that we are doing everything in our power to complete the repairs as soon as possible.

  Patricia S

  Date: 18/01/2023

  Just received your new projected timeline to restore 49 units…so MAYBE completed in December 2023!!! Subject to change of course. ********* ********* ***** *** ***** * ***** *** ********** ***** *** **** **** *** ***** *** *** ***** ************* **** **** ******* * *** ** ****** *** *** ********** *** ** ****** ******* ****** *** ********** So what is your excuse again? It was deemed that it would be more cost effective and with your original 12 month completion date, better to restore than build. However in hindsight and as Canstar President has stated that the job is too large for them, ** ****** **** ******* **** * **** ************ ******* *** ** *** ***** **** **** **** ** **** Preliminary projections for completion and occupancy are the Fall of 2023 (October – December 2023). It is important to note that this is subject to change should there be any unforeseen issues that may arise through the course of work.

• Review fromJanine S

  Date: 08/01/2023

  CanStar handled a bathroom renovation for us. Throughout the process we constantly had to follow up and remind them to come handle next steps. If we weren’t calling and asking, things were never getting done. After finally completing the job weeks behind schedule, the company delivered us a fraudulent invoice (an exact copy of the estimate, even though they had quoted mold remediation which was not required, and had quoted much higher levels of finishing than we actually chose). We disputed the invoice and requested an accurate invoice by phone and email and received no response from CanStar for months. The first communication from them was a warning that our account was being sent to collection. When we disputed it, they said they couldn’t provide an accurate invoice and asked us what we thought we owed them. We amended the invoice as best we could and paid in full, received a confirmation of payment and assurance that the account would be recalled from the collection agency. We followed up multiple times and never received confirmation that the account had been recalled. We then received notice that our credit score had been significantly impacted because the account had never been recalled during the 2 months since payment was received. CanStar provided poor quality work, showed a lack of adequate project management during the project process, and demonstrated that they are unorganized and incapable of professional customer service
  

  Canstar Restorations

  Date: 13/01/2023

  ******,
  We have had the chance to review your complaint related to the work we preformed on your bathroom renovation. Thank you for taking the time to share that with us as it is our desire to continue to get better and ensure every customer is fully satisfied with the work we perform. We can assure you, the lack of communication and challenges with invoice accuracy is something that we at Canstar take very seriously.
  Your job has been completed and all invoice issues have been resolved including us withdrawing the claim to the collection’s agency. We are working with the credit bureau to ensure that any reference to this claim will be removed and hence your credit score should remain in good standings.
  We sincerely apologize for the impact this and the other issues you identified has had on you and will use this as a learning experience to help us be better in the future.
  In the meantime, we have shared your feedback with our team, and we see where we failed on meeting your needs and have put processes in place to ensure this will not occur in the future.
  Thank you
  Canstar Restorations