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Business Profile

Concrete Contractors

MPA Concrete Group

This business is NOT BBB Accredited.

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1

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Review Details

  • Kurt F

    Date: 22/10/2023

    Company (***) prepared, and failed a pour/finish of an exposed aggregate driveway and sidewalk (**** sqft). Work began June and company was fired in August. Finish was incredibly poor quality: overwashed areas of aggregate (stones were washed away). To rectify, Dans proposal #1 was to demolish and remove 2 of the 6 driveway panels and a section of sidewalk, then repair, re-pour and finish the sections removed. The proposal was unacceptable; the only positive outcome would be to demolish/remove the entire driveway and sidewalk (then redo)- *** 100% disagreed. Dans proposal #2: demolish/remove the entire sidewalk, and 4 of the 6 driveway panels. The 2 remaining panels had unacceptable quality issues (as verified by 3 industry experts), but *** disagreed with removing the entire driveway and said the quality was acceptable / "industry-standard", and planned to acid wash the panels. Proposal #2 was unacceptable as all 6 panels needed to be removed, and then re-poured at Dans cost. The company and sub-trade started demolition with no decision nor agreement on the final outcome. *** failed to confirm for several weeks whether the entire driveway would be removed. After three weeks of demolition, *** stood firm with proposal #2 and left 2 driveway panels in place. Sadly, the negative experience over 2 months was cause for firing this company. *** was unable to deliver on the original contract, failed to establish and maintain trust, provided poor customer service, and damaged personal property during the pour/finish and demolition phases. After the company was fired, *** wanted to rectify matters by demolishing the last 2 driveway panels and repairing the forms, with no additional work. This work did not proceed because the company had been previously fired, the homeowner had no trust in the companys ability to execute on good faith nor refund the deposit. *** declined to refund the 50% deposit ($7000) which he justified as payment for materials and labour.

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