Reviews

Review Details

• Review fromStephen K

  Date: 25/10/2023

  Did a great job for me, answered all my questions

• Review fromNaren K

  Date: 05/10/2023

  Excellent service. I would recommend everyone to use their service

• Review fromTim V

  Date: 04/10/2023

  Great work. Fast and easy to work with. I would recommend this company to anyone. Thank you.
  

  On The Level Concrete Correction

  Date: 05/10/2023

  Thank you ***. It was a pleasure doing the work for you.

• Review fromkevin y

  Date: 25/09/2023

  great job zero issues with booking, work was done well and they even told me how to fill the cracks properly. could not even tell they had been there after the clean up

• Review fromBlair N

  Date: 20/08/2023

  I was impressed from our initial call for a quote on a long weekend! They were out quicker than anticipated to do the quote and talked through the work required. The day the work was being done they explained the process, it was done quickly and they did a great job! I would highly recommend them.

• Review fromALBERT N

  Date: 04/08/2023

  They came on time, did the work as per the estimate. Thanks to them I now have my sidewalk back as good as new. I would recommend them to anyone who asks.
  

  On The Level Concrete Correction

  Date: 04/08/2023

  Thanks very much, ******!

• Review from

  Date: 10/07/2023

  The best company very professional and clean work Im very happy with their work
  

  On The Level Concrete Correction

  Date: 11/07/2023

  Thanks very much. It was a pleasure doing this work for you.

• Review fromDale G

  Date: 28/06/2023

  This is a real good company On The Level Concrete Correction. They did our sidewalk and lifted up the concrete in front of **********. They were thorough, came on time, and did a really good job. Very professional and very helpful and knowledgeable. I would recommend them to anyone that I know that needs this kind of work done.Sincerely,*******************
  

  On The Level Concrete Correction

  Date: 29/06/2023

  ****, it was a pleasure to do this work for you. You took the time to clarify your expectations, asked good questions and were responsive and accommodating. We really enjoyed working for you.

• Review fromHemi P

  Date: 27/06/2023

  Before I start, to address the review by ****** (2/5) : the crack filling option is indeed an indicated optional (extra fee) line item on the work order you receive before and on your receipt afterwards. If you choose to decline that option they forward complimentary instructions to your given email so that you can fill it yourself. Now to my review:From first contact to final result every employee at on the level concrete was customer oriented and easy to deal with, very professional. Calling in and requesting a free quote was easy. The first inspection was easy and the inspector was very polite and informative of what they could do and what wasn't possible. I was present for the execution of the job and they addressed any and all concerns I had. They also lifted a small section that was not indicated on the work order without additional charge. Some voids near the edges of my sidewalk couldn't be fully voided without shooting foam out at *****+ psi (as explained by the technician )but as long as 90%+ of my slab is supported that's all that mattered to me. I will definitely recommend the company to family, friends, and coworkers. Thank you again for such an easy and stress free experience.
  

  On The Level Concrete Correction

  Date: 29/06/2023

  Hi Hemi. Thanks very much for your review and for sharing your perspective on our crack filling service. You are absolutely correct - we offer this option to all customers and provide a complimentary step-by-step instruction sheet for those who want to save some dollars and do this work themselves. Glad to hear you were pleased with our service and that you found our communication to be clear and transparent. We try to live up to our name and always be On the Level with our customers.

• Review fromDallas L

  Date: 15/06/2023

  After being told that they could do wonders with concrete. We chose to trust a very small project to them. Knowing so many things could hinder our old driveway from being *******d we proceeded.Unfortunately they were not able to ******* our driveway. We were not contacted and asked if we would like the crack that was existing filled for an extra fee of course. They just left it. Then we received an email saying, they had done a complimentary grinding of or sunken drive to elleviate a lip in the concrete. But there is still an uneven surface! They were not able to ******* our driveway, charged us full price but said that they gave us a free grind. I was going to grind the lip myself untill they instisted they could fix it. They didn't offer to fix the crack that was already there but has now opened up more during there process. A request was also made for them to align our small three section side walk after they leveled it. With nothing. Overall not a great experience . But they tried!
  

  On The Level Concrete Correction

  Date: 16/06/2023

  Were sorry to hear you were not happy with your lift. We try very hard to manage our customers expectations, both in person, on the phone and through detailed work orders that explain every aspect of the job. In your case, you had a broken piece of concrete under your garage door that was lifting along with the driveway and we had to stop lifting to prevent damage to your garage door. Because we werent able to align the concrete perfectly, we did a complimentary grinding of the concrete to reduce the uneven edges for you. Regarding your comment that you were not contacted and asked if we would like the existing crack filled, Im afraid thats not true. Please review your estimate and work order and youll see there is a line item right on the estimate and work order letting you know that this option is available to you but must be specified. We go to a lot of effort to meet our customers expectations, including sending the work order prior to every lift for the final once-over by the customer. I personally spoke with you and asked you to review the work order and make sure it aligns with your expectations and to let me know of any changes. Had you wanted crack fill added to the work order, wed have been happy to oblige. Im sorry your experience with us was not great. I note in our project file you sent us a message: We thank you for the reply, even on a weekend, wow! So I am glad to know that were cheered by our efforts to be responsive to our customers. Regarding your comment that you requested for us to align your three small pieces of sidewalk with nothing, we had a lengthy conversation about this prior to your lift and we explained that although we can lift or tip slabs, we cannot move them sideways, which is what wed need to do to align the edges of the three sidewalk slabs. We offered to cut the edges of the slabs to straighten them for you but you indicated they were already more narrow than you preferred and declined this option. Its unfortunate that you were not present when we did the lifthad you been there, you could have raised concerns directly with our technicians. Our customers satisfaction is important to us. We followed up with an email outlining how the job went and inviting you to contact us any time if you had concernsbut we never heard from you. Had you given us a call, wed have been happy to address your concerns.