Reviews
Customer Review Ratings
Average of 5 Customer Reviews
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Review fromGary H
Date: 16/09/2024
I have been dealing with a manager at Pivotal Property Management for over 4 years.She has lied to me in emails regarding what is going on in our building (i have the emails to fully back up all the claims I make). She also does not respond to emails within 3 days as it says in their service policy. As soon as you email them you get an auto reply and i guess that means they have responded within 3 days?Not a company i would choose to manage your condo.Review fromAlice I
Date: 01/03/2023
I talked with ******* today about a very stressful situation and she was very mindful of not only the difficult situation but also how I was feeling. I wasnt expecting such consideration. She was able to be very professional and also caring. Her skills in supporting her clients does ****** the potential for conflict and help toward resolution. Thank you *******
Pivotal Property Management Inc.
Date: 07/03/2023
Hi *****, thank you very much for your positive feedback. We will be sure to share it with *******. If you need any more assistance with this matter or anything in the future, please do not hesitate to reach out. Sincerely, *********************Review fromSara H
Date: 01/11/2022
Pivotal has friendly service and is always professional. Communication is top notch as is their response time to any issues. They are always fast and efficient. I would recommend them to anyone who asked :)Pivotal Property Management Inc.
Date: 03/11/2022
Hello ****,Thank you so much for the positive review! We greatly appreciate feedback from our clients and being recognized for our efforts.**** Administrative Team LeadReview fromEddie Y
Date: 01/11/2022
I have always had a positive experience with Pivotal. They have gone above and beyond to do what they can to meet my needs and follow up to ensure satisfaction.Pivotal Property Management Inc.
Date: 03/11/2022
Hello *****,Thank you so much for the positive review! We greatly appreciate feedback from our clients and being recognized for our efforts.**** Administrative Team LeadReview fromQuinton P
Date: 31/10/2022
Im very pleased with Pivotal Property Management since they started managing our condo building. As a previous condo board member as well as a unit owner, I knew firsthand how hard it is to find a responsible and professional property management company. Having Pivotal on board is a totally new experience for me and many other unit owners. Our direct contact ***** is very easy to get hold of. Her responses to my phone calls or emails are quick and professional. She is always working diligently to solve issues that are brought to her attention. If you are frustrated by your property manager for not responding to your inquiries or felt ripped off by your property management company, it is time to switch to Pivotal Property Management.Pivotal Property Management Inc.
Date: 03/11/2022
****************,Thank you so much for the positive review! We greatly appreciate feedback from our clients and being recognized for our efforts.**** Administrative Team Lead
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