Complaints

This profile includes complaints for Cashco Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cashco Financial

  325-8170 50 St NW Edmonton, AB T6B 1E6

• 

  Cashco Financial

  4510 56 St Wetaskiwin, AB T9A 3M5

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  Cashco Financial

  1420-C Albert St Regina, SK S4R 2R7

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  Cashco Financial

  140-195 17 St W Prince Albert, SK S6V 3X4

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  Cashco Financial

  361 Tranquille Rd Kamloops, BC V2B 3G4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan online only to receive no kind of email or response from cashco I then took it upon myself to research a branches email address and reached out via email I was then lead on by a representative who told me to send all my documents into her and she would help me so I sent her everything that was being asked of me which was things like my banking statements, my ID, government mail and job information

  Business Response

  Date: 22/04/2025

  We have asked that this person actually come into the branch with ID in hand as their ID as this person and her ID are linked to potential fraud.

  We ask this so that when the client comes in and proves they are in fact the right person - We encourage them to go to the police.

  If it is a fraud situation and the client comes in - we then contact the police.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am happy to forward the email correspondence to you.

  It is an absolute lie to say there has been no response. Upon receiving their initial voicemail, I called back 17 times, left two voicemails and two emails. After I made this complaint, I finally got an email response back from them and there has been some back-and-forth since that time.

  I truly do not feel that this company is taking this seriously.  As I did not enter into any agreement with them and certainly they had no PAD from me, I believe that what they have done is illegal.  
  

  They have told me that the agent who was working on my Application mustve had a second file open at the same time and was inputting my personal details, including my banking and financial information into another persons file.  They said that they cannot confirm this as that agent is no longer with the company.  Because this is a payday loan company, they are already dealing with people that are financially vulnerable.  The NSF Or stop payments on my account looks as though I do not pay my bills. I recognize that the company has no ability to change what my bank statement says. 
  

  It has not been explained to my satisfaction how they were able to action a PAD That never existed. their attitude has been extremely callous. had I not sent a complaint into your office, have no doubt that I never wouldve heard from them again. They continue to lie by telling you they have received no response and I can prove that they have.  

  without the $48 if I could understand how or why this happened in the first place. It should have been impossible, and Im pretty sure it is illegal. A few days later I received a call from the same company to ask about my loan application. The agent seemed confused as to why she was calling me. I said no thanks and hung up. Im not sure how business is being run there, but I think you need to look into it. I know the branch I was dealing with is numbered 502, however in their Emails it does not outline where that branch is located so it is possible that I have selected the wrong location. however, after an exhaustive ****** search, I cannot be 100% sure which location is 502. I dont think it matters, though, as the software system would be companywide, and therefore my issue is with the company and not the branch. That being said it was for the branch to reach out and at least attempt to answer my questions.

  Business Response

  Date: 07/11/2024

  
  We have investigated the issue and identified it as a training opportunity and have reached out to the client a few times with no response.

  Business Response

  Date: 12/11/2024

  We have tried calling both cell & workplace numbers again, we are unable to get through. The Regional Manager has sent off an email in hopes to connect with the *******. 

• Initial Complaint

  Date:31/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regardless of what happened on the 18th, on the 17th I sent an etransfer of 690 to cashco financial. Spoke to an agent from cashco on the phone who confirmed reciept of the etransfer and I was told I could reloan the following day. The etransfer was infact deposited before the automatic withdrawal of 690 that clearly would be returned seeing how they received the 690 before the automatic withdrawal. My account with ********************** had been at 0$ meaning I could reloan until the automatic withdraw was returned and that's because the money they tried to take on the 18th was already in Thier account so the money wasn't there. Idk why the system would try to take it out if my balance was at 0 and it was paid. But the loan was 100% paid in full before the automatic withdrawal on the 18th.ive been to the bank and confirmed this loan company cashco was paid on the 17th of october. I paid my loan with an etransfer and that it was infact deposited but now I owe 700 they retuned the 690 you automatically withdrew. So I wouldn't get an nsf but I did anyways so thanks for that. No matter what way you look at it 690 left my account and was sent to you and then you attempted to withdrawal it so I asked for it **** and you gave it bsvk bc seeing how it was pd the day before the automatic withdrawal shouldn't have happened. The bank giving me the *** doesn't change the fact my etransfer of 690 was deposited. But I knew the payment wasn't going to clear bc the money was already deposited. . I'm requesting they clear my account of any balance bc I paid it in full already.

  Customer Answer

  Date: 01/11/2024

  I have included the screenshot of the etransfer being deposited on October 17th. So regardless of what happened on the 18th it doesn't change the fact that I did send the payment in full and it doesn't change the fact that cashco received the payment. On the 17th of October. My loan was paid. I seen it. I tried to reloan on the 19th and then all the sudden my loan was set to unpaid and I owed my loan again. Cashco tried to take another payment (on the 18th)after my loan was paid in full (on the 17th) I don't understand how that means I didn't pay my loan in full. Where did the 690 dollars go ********** says it was deposited. I no longer have the 690 dollars. I spoke to a agent from cashco that confirmed reciept of the etransfer and cashco still claim my bill isn't paid. I am not to blame for the actions of cashco. I paid my bill early at that and all this confusion and loss on my part due to the financial commitments i couldn't be met and hardship all together bc of this misunderstanding. The automatic withdrawal doesn't change the fact that my bill had already been paid in full prior to cashco taking it again on the 18th.

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 22495989
  
  I am rejecting this response because:
  I paid the loan before the automatic payment was taken out of my account. The automatic payment should not have come out bc my bill was already paid in full when the automatic payment came out of my account. When I paid my bill in full I figured the system would stop the automatic withdrawal seeing how the payment was deposited but the automatic payment was not stopped. They gave me the payment back bc the funds were already deposited the day before 
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 08/11/2024

  Hi I'm just wondering what's going on with this case. I haven't heard back yet. Thank you. I've submitted all documentation to prove I infact paid what I owed prior to cashco taking a second payment on the 18th 

  Customer Answer

  Date: 09/11/2024

  I've sent in proof that the loan was paid in full on the 17th of october I can send it again if need be. Please just let me know as I've been trying to get this settled so I may reloan from the company paying this bill and not being able to reloan has sent me into financial hardship. Being out of 690 dollars is alot of money to just 'lose' seeing as they are saying they didn't recieve payment however I did infact pay this bill. I have all the proof from my *** bank account. Thank you. 

  Business Response

  Date: 31/10/2024

  After review the clients file I have seen the following...

  Within the loan documents which the client signed, there is a pre-authorization form for the EFT stating that on Oct 18th, 2024 an EFT for $690 will come from their BMO account.

  I would like to note that while we did return the client the $690 - This loan did not go through and was returned from the bank as non sufficient funds.  

  Leaving the clients loan unpaid and is still outstanding.

  Thank you

   

  Business Response

  Date: 12/11/2024

  Upon review, the auto withdrawal on October 18th came back NSF on Oct 25th. Please see attached!

   

   

  Business Response

  Date: 12/11/2024

  Upon review, the auto withdrawal on October 18th came back NSF on Oct 25th. Please see attached!

   

  Customer Answer

  Date: 14/11/2024

   
  Complaint: 22495989
  
  I am rejecting this response because: regardless to whether the payment on the 18th went through or not the payment that was made on the 17th  did go through and was deposited on the 17th so regardless of the payment clearing or not I still paid the bill. I definitely don't have the 690. And again I have proof of the money leaving my account and going into ******* account on the 17th. I transfered money into my *** account and then I paid my bill on the 17th before the payment was withdrawn. 
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 19/11/2024

  I am aware the payment didn't go through on the 18th. I'm not arguing that fact. What I am saying is I paid the loan off in full before the 18th. So *** why you tried to take a second payment on the 18th when my loan was already paid. You should not have tried taking out a second payment and this wouldn't be happening. And the reason the payment didn't go through is bc the money that would have been in the account was taken out early and sent to cashco in a etransfer. So clearly the transaction didn't go through, you had no right to be taking a second payment in the first place so rightfully so it was returned. Cashco is responsible for the unauthorized automatic withdraw and for the added fees and nsf fees at my bank that have occurred due to this unauthorized transaction and complete insabordnanton on cashcos behalf. 

• Initial Complaint

  Date:26/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The financial has taken out the payment 5 times in 2 months. Then taking the payment out twice in 2 days. Causing extreme financial problems.

  Business Response

  Date: 07/10/2024

  Our client has a loan with us and one of the payments did not go through. Payment for 8/27/2024.

  Next regular payment was due 9/25/2024 
  

  The additional payment was to cover the payment that did not process through his account.
  
  We have tried to connect with the client to offer a refund of the NSF fees either by adding them to his loan as a payment or a cash refund of $50...  To cover 2 NSF fees.

   

  Thanks

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 19896814
  
  
  
  I am rejecting this response because:

  no, there is no misunderstanding of nothing. The fact is you guys were taking money out of my account different amounts and what I previously gave permission for you guys harassed me. You guys were rude to me you pushed me to the point where all you cause nothing but emotional stress you take payments without permission and you guys are upset because you have no longer control over that bank account you were once previously running you’re lying. I have a screenshot of you reporting a missed payment three times the past three months. This is the thing you guys continue to lie you’re still lying now to try to get yourself out of this situation  I suggest an employer that a supervisor look into my case specifically because you guys are misrepresenting yourselves and being very misleading right now. You have no problems leaving people broke when you take unauthorized payments. Facts. I want this fixed. 
  
  
  
  Sincerely,
  
  
  
  ********* ******

  e proven it to them. A previous thing that happened with them on a separate occasion. They were taking money out of my account without my permission, not the amount that they were supposed to, and allowed to take out they took out a higher amount which caused me to change my banking info, so now they no longer have control of that account And another separate incident I was paying into some subscription called the village that they offered $150 a month for a year and a half only to find out. I never benefitted from it at all so when I asked them about the money that I paid into why it wasn’t all going to my loan because my loan payment was 300 and only 150 was going to my loan payment and the other 150 was going to some email group called the village. I am out all that money now they harassed me and I’m sick of it.

  Business Response

  Date: 06/04/2023

  Good Day,

  This is a misunderstanding on the customer's part about products and how loan payments are applied, as well as the impact of not paying credit back on the outlined terms.  Additionally, we do not report to Equifax at all so it seems the client may be mistaken about what credit is impacting her Equifax report.  Attempts are being made to work with this client to get her back on track. 

  Business Response

  Date: 17/04/2023

  I spoke with the client again today and have tried once again to explain how payments are applied to past due loans and that making current payments will not change the fact that the loan is still late.   For the purpose  of reporting to the credit bureau, the loan is still 90 days in arrears and until the missed payments are made up, even if she continues to make all upcoming payments it will not change the fact that the loan is still in arrears. 

  Customer Answer

  Date: 18/04/2023

  
  
  Complaint: 19896814
  
  
  
  I am rejecting this response because: it has nothing to do whether I understand the situation. I understand how your operation works. It has everything to do with how you treat your customers as human beings because you guys don’t. And push people to the point where they go into mental distress and that’s when people start killing themselves and you guys just don’t care about that as long as you’re getting your money. the fact being that your system is not accurate, and still shows that the payment that is being made, every month is being made the system is going to keep you behind, and you’re always going to be paying them an exorbitant amount of money. The amount just keeps getting higher and higher now all of a sudden my loan has an extra thousand dollars added onto it this past year why? 
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:26/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19501412, and find that this resolution is not satisfactory to me.
  
  

  As of 15:15 Feb 27, 2023, *** has not received a bank draft from Cashco.
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 27/02/2023

  I have been able to contact *** and verify what happened with this client's account.  We have made arrangements for the client to pick up a bank draft today at his *** branch of choice.